Customer Service Rep; S Main St

Overview

It’s more fun with us! Domino’s Pizza offers flexible hours, helping you balance school, friends, or another job. Our team works to beat the rush and provide service for customers who want to make, bake, or take pizzas during hungry hours of the day and night, part or full time.

Domino’s Pizza loves its people. Our mission is to recognize, appreciate, value, and utilize the unique talents of all individuals. We aim to create an environment where all team members, because of their differences, can reach their highest potential. As a Domino’s Customer Service Representative (CSR), you can be yourself and contribute to a positive team culture. Each store has its own personality, and we reward outstanding pizza making or upselling.

Drive your own career with Domino’s. A CSR position isn’t just a quick gig; many team members have progressed from CSR to management or franchise ownership. Our stores offer a world of opportunity, from customer service to management, general manager to franchisee roles.

From the first slice to the last customer you serve, we provide the best training and support. Our people are the reason we’re successful today and will continue to be in the future. Your store team will help you hit the ground running with in-store training.

• Demonstrating a friendly, positive attitude and delivering excellent customer service
• Taking orders over the phone and in person
• Addressing customer concerns
• Cash handling
• Upselling
• Making Domino’s high-quality pizzas
• Food and portion control
• Hygiene and food safety
• Food preparation
• General cleaning duties

Additional general job duties include:

• Operate all equipment
• Stock ingredients from delivery area to storage, work area, and walk-in cooler
• Prepare product
• Receive and process telephone orders
• Take inventory and complete associated paperwork
• Clean equipment and facility daily

• Ability to comprehend and give correct written instructions
• Ability to communicate verbally with customers and co-workers to process orders

• Ability to add, subtract, multiply, and divide accurately and quickly (may use a calculator)
• Must be able to make correct monetary change
• Verbal, writing, and telephone skills to take and process orders
• Eye–hand coordination to perform precise movements with speed
• Ability to enter orders using a computer keyboard or touch screen

• Varying and sometimes adverse weather conditions when removing trash and performing outside tasks
• In-store temperatures range from 36°F (cooler) to 90°F and above in some areas
• Sudden changes in temperature in work areas and outside
• Fumes from food odors
• Exposure to cornmeal dust
• Cramped quarters including walk-in cooler
• Hot surfaces/tools from ovens up to 500°F or higher
• Sharp edges and moving mechanical parts

• Talking and hearing on telephone
• Near and mid-range vision for most in-store tasks
• Depth perception
• Ability to differentiate between hot and cold surfaces
• Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze data, and make judgments

Standing:
Most tasks are performed from a standing position.

• Walking:
  For short distances and durations
• Lifting:
  Deliveries may weigh up to 50 pounds; cases may be up to 3' x 1.5'
• Carrying:
  Large cans weighing ~3 lb 7 oz; pizza sauce up to 30 lb; trays of dough ~12 lb per tray
• Pushing:
  Move trays on dollies; force up to 7.5 pounds
• Climbing:
  Occasional stairs or ladders for signs, walls, or maintenance
• Stooping/Bending:
  Occasional; front counter and ingredients stocking
• Crouching/Squatting:
  Occasionally to stock shelves and clean low areas
• Reaching:
  Continuous up, down, and forward
• Hand tasks:
  Eye–hand coordination essential; frequent use of hands

All your information will be kept confidential according to EEO guidelines.