Field Service Tech - Lapeer,MI

The Field Service Technician's role is to provide superior on-site and remote customer support. Responsibilities include understanding the customer’s needs, gathering project documentation, identifying opportunities for improvement, both internally and for the customer, and ensuring the customer’s project documentation on our file network is updated when changes occur. This is an integral role in either executing or monitoring internal and external activities for service visits.

• Perform on-site installation, maintenance, and repair of GP Reeves equipment at customer sites
• Respond promptly to service calls and address customer inquiries regarding technical issues
• Diagnose and troubleshoot malfunctions, identifying the root cause and implementing effective
• Conduct preventative maintenance to ensure the ongoing reliability of equipment and prevent future issues.
• Collaborate with the customer and internal teams to schedule service visits and
• Provide clear and detailed documentation of service activities, including reports on repairs and maintenance tasks.
• Assist customers with install and start-up of new machines and
• Provide remote customer support via phone, email, and virtual
• Quote spare parts and replacement parts to
• Train customers on proper use and routine maintenance of
• Assist in the testing and validation of new products or upgrades in the
• Adhere to safety guidelines and company policies while performing field service
• Regular and predictable attendance onsite at our workplace or customer/client locations is
• Ability to meet physical demands and perform the essential job functions within the work environment, including travel requirements identified in this job description.
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

• Perform installation projects of new equipment
• Supervise skilled tradesmen to construct and install all GP Reeves supplied equipment when necessary
• Troubleshoot products to determine the most effective resolution to service ticket.
• Communicate and resolve issues to ensure successful completion of service visit
• Provide exceptional customer service to new and existing customers
• Provide customer training. Both formal and informal
• Perform system audits of GP Reeves equipment
• Maintain detailed knowledge of GP Reeves products and policies and follow procedures
• Preferred Experience includes PLC programming & former military

• Associate’s degree or two-year technical certificate, or 4 years’ experience in lieu of degree/certificate
• 3-5 years successful experience in industrial service or equipment installation is preferred
• Basic electro-mechanical troubleshooting skills required
• Understanding of fluid dynamics is required
• Experience with robotics is beneficial
• Detail-oriented, self-starter with strong communication and organizational skills
• Proven ability to multi-task and work collaboratively as well as independently in a dynamic and entrepreneurial environment
• Mechanical, electrical, and electronic knowledge and skills to perform necessary service and instruct others on maintaining equipment
• Proficient in Microsoft Office
• Ability to travel, including intermittent international travel, is required
• Demonstrated ability to learn

• Ability to travel, including intermittent international travel, is required, estimated at 50%
• Will need a passport or the ability to obtain one, and a valid driver’s license.

Our ten cultural values, or the "10 Ps", are the backbone of our company. These are the words running through our heads during every customer meeting, design review, and major business decision. Do these resonate with you?

• Purpo…