Team Lead, Customer Service​/HelpDesk

Join to apply for the Team Lead role at Com For Care  Home Care (Raleigh, NC).

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight ensuring all staff provide great customer experience.
• Very involved in front desk related tasks:
  • Answer phone calls politely and friendly to assist with questions or concerns.
  • Take information calls.
  • Assist with member check‑ins, sign‑ups, cancellations, and updating account information.
  • Meet potential members and provide gym tours.
  • Facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist in overseeing cleanliness and appearance of the gym.
• Assist in managing marketing efforts; ensure team members are aware and trained on current promotions.
• Assist in ordering supplies, keeping inventory, and tracking reports as needed.

• Customer Service — communicate and interact with customers, coworkers, and the public in a way that exceeds their wants and needs.
• Listening — actively listen and empathize with customers and coworkers, working together to solve problems.
• Problem‑solving — recognize, define, analyze problems, encourage alternative solutions and plan to resolve situations; seek assistance when needed.
• Diplomacy — demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication — maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Stand and walk at least 75 % of the shift.
• Talk in person or on the phone at least 75 % of the shift.
• Lift to 50 lbs less than 30 % of the time.

• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities