Customer & Health Services Representative

Customer & Health Services Representative

Position overview and responsibilities in a single role supporting training, customer service, and occupational health services across the organization.

The company is a 30+ year organization serving the petrochemical and manufacturing industry domestically and internationally, positioned along the Gulf Coast. It provides training, occupational medicine, and innovative solutions to industry. The Customer & Health Services Representative supports training, customer service scheduling, and occupational health testing to ensure seamless operations and high-quality service delivery. The specialist works closely with trainees, instructors, and medical staff to maintain compliance, efficiency, and professionalism in all assigned tasks.

• Training & eLearning Support: open/close the eLearning lab daily, maintain cleanliness and inventory; check in trainees, verify identification, and launch courses or exams; proctor trainees and enforce testing protocols and company policies; assist Safety Instructors with classroom setup, material inventory, and testing procedures; report course discrepancies and unethical behavior to management.
• Customer Service & Scheduling: greet and process trainees, verify credentials, issue badges; handle fax registrations, payments, and course requirement confirmations; use custom software applications for scheduling and trainee management; respond to customer inquiries and assist other departments during peak periods.
• Occupational Health Services: administer respirator fit tests, audiometric tests, drug/alcohol screenings, and pulmonary function tests; calibrate, inspect, and maintain testing equipment per manufacturer guidelines; ensure confidentiality of customer data and compliance with CFR standards; disinfect and inspect equipment after each use; respond to after-hours calls and support medical services as needed.

• Strong customer service and communication skills (written and oral).
• Ability to work independently and adapt to varied environments.
• Proven decision-making under pressure and attention to detail.
• Willingness to cross-train and assist other departments.
• Ability to learn and use custom software applications.

• High school diploma or GED.
• Entry-level proficiency in Microsoft Word, Excel, PowerPoint, and Internet Explorer.
• Basic knowledge of computer hardware and software.
• Willingness to travel and work at different locations as needed.
• Completion of required certifications (NIOSH, CAOCH, drug/alcohol testing) within designated time frames.

While performing the duties of this job, the employee is regularly required to read, talk or hear. The employee frequently is required to stand, walk, sit, use hands to handle training equipment and tools, reach with hands and arms, climb or balance, stoop, kneel, crouch, and crawl. The employee occasionally lifts and/or moves up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

This job is typically in a training lab or clinic-like office environment and will also require travel as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Customer & Health Services Representative reports directly to the supervisor of operations. This position does not have direct reports.