Receptionist, Customer Service​/HelpDesk

Receptionist Department: 1670-Laramie

Employment Type:

Full Time

Location:

Laramie, Wyoming Compensation:
Depends on Experience

Greets customers and provides a variety of customer services such as answering telephones, providing initial customer contact.

• Answer incoming calls and direct calls to appropriate person or voice mail. Take messages if needed.
• Greet customer and direct to appropriate department or individual.
• May sort and deliver mail.
• May assist with clerical duties including filing, computer input, reporting.
• May assist with customer service issues.
• Regular and reliable attendance.
• Performs other related duties as assigned by management.

• Knowledge of bank policies and procedures.
• Knowledge of word processing and spreadsheet software.
• Skill in operating various office machines including switchboard, adding machine, copy machine, etc.
• Skill in communicating with customers and co-workers in a courteous and professional manner.
• Ability to pay close attention to detail and work with a high degree of accuracy.
• Ability to function as a team player.

• High school graduate or equivalent.
• Previous banking experience or equivalent work experience.

Seeing: 75-100% Must be able to greet customers, read documents, use computer

Hearing: 75-100% Must be able to communicate with customers and co-workers

Standing/Walking: 25-49% Must be able to visit customer

Climbing/Stooping/Kneeling: 0-24%

Lifting/Pulling/Pushing: 0-24%

Fingering/ Grasping/Feeling: 75-100% Must be able to use computer, write

PHYSICAL DIMENSIONS:
Light Work:
Exerting up to 20 pounds of force occasionally, and/or a negotiable amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Job involves sitting most of the time and if walking and standing required, only occasionally.

NOTE:

The statements herein are intended to describe the general nature and level or work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills, required of person so classified.

Full time or Part time position. Hours are flexible.

Pinnacle Bank