Community Crisis Case Manager

Job Details

Job Location:
Albany County Clinic Laramie - Laramie, WY

Position Type:
Full-time

Education Level: 4 Year Degree

Salary Range:
Undisclosed

Travel Percentage:
Up to 50%

Job Shift:
Day

Summary/Objective

The Community Crisis Case Manager will provide ongoing assessment, crisis intervention, and follow-up communication with individuals and families within the local community. Close collaboration with local law enforcement to support referrals and co-response as appropriate. Receives and follows up on referral information from law enforcement, documents interactions, and maintains electronic clinical records and/or other reporting data for clients. Coordinates with internal and external supportive services to plan and arrange for necessary services to meet client needs and refer to outpatient paraprofessional team members.

Collaborates with inpatient psychiatric units, clinical supervisors, psychiatrists, and other team members.

Essential Functions

• Adhere to utilization, quality improvement, and corporate compliance policies and standards.
• Provide services to clients as assigned by administrative/clinical supervisor.
• Ensure and/or provide person-centered assessment and goal planning, of clients referred to the case manager from law enforcement. May provide screening, intakes, and assessment of clients utilizing required instruments and formats within appropriate timelines.
• Follow-up with referrals from law enforcement to ensure clients have referrals to mental health services. Continue to follow up with clients who are not in outpatient services for a minimum of 60 days.
• Co-respond to mental health crisis calls as appropriate.
• Maintain documentation and data on clients referred to a case manager.
• Observe clients in a variety of situations. Assess the mental status of clients and evaluate their current level of functioning.
• Provide client crisis safety planning and incorporate clinician for additional assessment as deemed appropriate to protocol.
• Conduct appropriate case management follow-up services to ensure continuity of care and client stabilization. Refer clients to internal and external supportive services such as vocational, medical, social services, housing authority, and residential and outpatient services.
• Collaborate with other clinicians, law enforcement, external providers, and psychiatrists to arrange services for clients. Maintain close and cooperative relationships with community agencies and other public agencies in coordinating treatment and service recommendations.
• Coordinate with clinical, residential, and hospital staff to identify client level of care needs and or anticipated needs upon discharge.
• Maintain electronic health records in accordance with agency standards. Confirm coding of services rendered is ethically appropriate and results in successful billing. Document and maintain case management notes for clients who are in the hospital or in residential facilities. Documentation will include information regarding the anticipated discharge plan, timeframe, and final disposition.
• Conduct intakes, ASIs, and answer questions regarding Volunteers of America services.
• May learn, utilize, and support fidelity of any evidence-based practices within the assigned program to ensure effective interventions or treatment.
• Provide communication with family members, guardians, and other involved parties, as permitted by law, and collaborate with them to develop suitable discharge plans and follow-up services for the client.
• Advocate for clients in many different forums including federal, state, and local court systems, with family, and/or school system.
• Attend staff meetings, clinical supervision, and other meetings as assigned.
• Transport clients for necessary treatment services and/or community services.
• May be called upon to occasionally make formal presentations or public speaking engagements representing VOA.
• Other duties as assigned by the Senior Director of Clinical Services and/or Supervisor.

Competencies

• Proficiency with computers, Microsoft Office Software:
  Outlook, Work, Excel
• Ability to learn new computer software in a timely manner
• Excellent attention to detail and organizational…