Medical Equipment Driver & Customer Service Representative

Schedule:M-F, 8am-5pm, on call every other week

Term: Permanent

Pay:$17.60 – $21/hr depending on related experience, plus bonus opportunity.

Notes:

• Area coverage:
  Cheyenne, Laramie, Medicine Bow, Hanna, Rock River, Rawlins, Saratoga, Encampment, Riverside, Kimball, Walden (CO), Grover (CO)

Responsibilities:

* Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Adheres to company policies and procedures in regards to using personnel protective safety equipment
• Assists with updating respiratory grid
• Available for on-call assignments as needed
• Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.
• Coordinates verification of Medicare, Medicaid, and private insurance coverage information
• Delivers, sets up and maintains equipment at the delivery address using company vehicle
• Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations
• Educates the patient and/or caregiver on the safe use and maintenance of the delivered items
• Maintains assigned company vehicle in a clean and safe working condition
• Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork
• Prepares CMNs/SOPs for Sales Reps and documents on tracking log
• Prepares complete and accurate files for Billing Department
• Prepares tickets for daily routes
• Provides service for walk-in patients
• Travel via company vehicle to patient’s homes for set‑ups and reoccurring delivery
• Email transmission and communication
• Internet navigation and research
• Microsoft applications;
  Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Qualifications:

Employment is contingent on:

• Background investigation (company-wide)
• Drug screen (when applicable for the position)
• Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Education and/or Experience

• High school diploma or GED equivalent required
• One year of related work experience preferred
• Medical terminology preferred

Skills and Competencies

• Accurately perform simple mathematical calculation

• Maintain confidentiality, discretion and caution when handling sensitive information
• Work independently and as part of a team
• Microsoft applications;
  Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet
• Mechanically inclined for the repair and troubleshooting of equipment
• Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo
• Understands use of all applicable home respiratory equipment and supplies

• Ability to write up reports (as seen in positions that install services or products in customer homes)

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork
• Requires lifting (minimum of 65 pounds) and transporting of patient equipment
• Requires contact with patients and equipment with potential exposure to contagious pathogens
• Requires driving a company vehicle for the majority of the workday
• Required to comply with company
  
  Respiratory Protection & N95 Mask Fit Testing Policy
  • Medical Evaluation and Fit Testing Compliance in a timely manner
  • Annual Recertification
  • Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines