Driver's License Field Office Supervisor

GENERAL DESCRIPTION

A Driver License Field Supervisor is a public-facing, customer service-driven supervisory position. Duties include leading a team of driver license examiners to ensure efficient, accurate, and customer-focused service delivery. Manage daily operations, uphold compliance, and foster a positive work environment.

This Position Offers:

• Comprehensive Health, Dental, and Vision Insurance, plus Short- and Long-Term Disability
• A Secure Future:
  Pension Plan with a 14.94% state contribution
• Optional 457B Retirement Plan with a state contribution
• Generous Paid Time Off for Vacation, Sick Leave, and 10 Paid Holidays

Working in Laramie, Wyoming, offers a unique blend of professional opportunity and exceptional quality of life. As a vibrant college town, Laramie provides the energy and cultural amenities of a larger city while maintaining the friendliness, affordability, and work–life balance of a smaller community. Residents enjoy easy access to outdoor recreation year-round, including hiking, biking, fishing, and skiing, with the Snowy Range Mountains just a short drive away.

Laramie also features a strong sense of community, a low cost of living, short commute times, and a welcoming environment for individuals and families alike. With a growing local economy, strong public institutions, and an emphasis on balance and well-being, Laramie is an ideal place to build a rewarding career while enjoying the benefits of Wyoming’s outdoor lifestyle and close-knit community.

Human Resource Contact:
Stacy Woita at stacy.woita2 or

The listed functions are illustrative only and are not intended to describe every function which may be performed in the job level.

• Supervises and directs work activities and training of examiners.
• Recommends hiring/firing and performance evaluations of all employees.
• Makes recommendations for modifications and development of the driver supervision and training functions essential to subordinate personnel, other supervisors and program managers.
• Works with the public, law enforcement, driver exam stations, contractors and other government employees.
• Responds to questions concerning state and federal policies and procedures.
• Responsible for all transactions, documents, certifications and reports of the work unit.
• Responsible for the evaluation, review and compliance of all state and federal laws regarding recording and withdrawal of driving privileges of the work unit.
• Establishes and maintains skills testing courses to meet state and federal requirements.
• Responsible for the intake, handling and deposit of all funds received at location.
• Responsible for recording, documenting and reporting all actions to central office.
• Recommends the installation of and observes the use of special adaptive devises for safe operation of motor vehicles by customers.
• Represent the Department at meetings, conferences, workshops, etc.
• Manages the office administrative functions such as inventory, statements, etc.
• Answers, researches driving records and provides documents to customers as needed.
• Audit work performed in section or office.
• Communicates and coordinates with other State agencies to resolve problems.

Experience: Proven supervisory experience in a customer service setting, preferably in a driver licensing or related field.

Skills: Excellent communication, interpersonal, and conflict resolution skills. Proficient in record-keeping and reporting.

Leadership: Ability to motivate, inspire, and guide a team towards achieving goals.

• Knowledge of department rules, regulations, policies and procedures.
• Knowledge of personnel rules.
• Knowledge of medical, physical, visual, mental and alcohol conditions as they pertain to driving.
• Knowledge of the types of licenses to be issued relative to the weight of the vehicle.
• Knowledge of Federal Motor Carrier Safety Regulations.

Education:
Bachelors Degree (typically in Business)

Experience:
0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers License Field Examiner

OR

Education & Experience Substitution:
3-4 years of progressive work experience (typically in…