Inbound Advisor

Falkirk (Central Business Park, Larbert)
£26,520 per annum + Uncapped Monthly Bonus
Permanent | Full Time | 40 Hours per Week | Rotational shifts between 8am – 9pm

Looking for a role where you can help people, develop new skills and earn bonus for great performance?

Join Concentrix and become part of a supportive team helping customers of one of the UK's leading telecommunications providers. Every day, you'll help people resolve issues, get the most from their services and find solutions that fit their needs.

Whether you're experienced in customer service, retail, hospitality, care, sales or looking for a fresh challenge, we'll provide the training and support you need to succeed.

• £26,520 salary paid monthly
• Uncapped monthly bonus
• Full paid training and ongoing coaching
• Clear career progression opportunities
• Discounted broadband, TV and mobile packages
• Family & friends discounts
• Employee Assistance Programme
• Free onsite parking
• Inclusive and supportive workplace culture

As a Customer Sales, Service & Technical Support Advisor, you'll support customers with:

• Billing and account enquiries
• Mobile and broadband services
• Technical troubleshooting and guidance
• Contract renewals and upgrades
• Payments and account management
• Product and service information

Every interaction is an opportunity to create a positive experience. You'll listen carefully, understand customer needs and provide personalised solutions that make a real difference.

Using effective questioning and active listening skills, you'll uncover what's important to each customer and recommend products, services, upgrades or features that could enhance their experience.

Whether that's helping someone save money, gain access to additional features, improve connectivity or find a package that's a better fit for their lifestyle, you'll focus on solutions that genuinely add value.

This isn't about high-pressure selling. It's about understanding customer needs, building trust and helping people make informed decisions.

Alongside delivering great service, you'll work towards customer experience, quality and sales goals, with the opportunity to earn an uncapped monthly bonus based on your success.

We're interested in people, not perfect CVs.

You don't need telecommunications experience because we'll provide all the training you need.

You’ll thrive in this role if you:

• Enjoy helping and connecting with others
• Communicate clearly and build rapport easily
• Take time to understand people's needs
• Feel comfortable discussing products and services that may benefit customers
• Enjoy working towards goals as part of a team
• Have a positive and solution-focused mindset
• Are comfortable using technology and learning new systems
• Stay calm and supportive when resolving issues

Experience in customer service, hospitality, retail, care, administration, contact centres or sales is welcome, but transferable skills and the right attitude are equally important.

From day one, we'll invest in your success through:

• Comprehensive paid training
• A supported nesting programme
• Dedicated coaching and mentoring
• Ongoing learning and development opportunities
• Regular feedback and support
• Clear career progression pathways

Whether you're starting your career, returning to work, changing industries or looking to take the next step, we'll help you grow with us.

• £26,520 annual salary
• Uncapped monthly bonus
• Monthly pay
• Refer-a-Friend bonus scheme

• Employee Assistance Programme for you and your dependants
• Emotional, legal and financial wellbeing support
• Group Life Assurance
• Pension scheme
• Eyecare…