Principal IT Service Desk Engineer

Job Title:

Principal IT Service Desk Engineer – Fixed Term Contract

Location
:
Larbert

At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.

We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

As our Principal IT Service Desk Engineer, you'll play a critical role in delivering high-quality IT support services across Alexander Dennis. Acting as a senior member of the Service Delivery team, you'll provide both first and second-line technical support while helping to drive service excellence, continuous improvement, and user satisfaction across the business.

You'll support colleagues across multiple locations, resolve complex technical issues, manage service requests, and contribute to technology rollouts and improvement initiatives. Working closely with Infrastructure, Cyber Security, Engineering Systems and third-party partners, you'll help ensure our IT services remain reliable, secure and aligned with business needs.

We're looking for an experienced IT support professional with a strong background in Service Desk, Service Delivery, or desktop support environments. You'll be an excellent problem solver with a customer-first mindset and the ability to manage incidents and service requests through to successful resolution.

You will have strong technical knowledge across Microsoft technologies, user administration, device management and end-user support, combined with excellent communication and organisational skills. You'll thrive in a fast-paced environment, be comfortable dealing with a wide range of stakeholders, and take pride in delivering an exceptional service to colleagues across the business.

• Microsoft certifications or ITIL Foundation accreditation.
• Experience with Hornbill, Manage Engine or similar IT Service Management platforms.
• Experience supporting engineering, manufacturing, or multi-site organisations.
• Experience with endpoint management, device deployment and modern workplace technologies.
• Exposure to service improvement projects, technology rollouts, or change initiatives.

Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact
:
Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth
:
Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging
:
An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.

Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality: We strive for excellence in our products, services, and all that we do.

Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.

Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.