CCTV Digital Alarms Hub Operator; Pool - FLK

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We are seeking a Casual CCTV Operator to monitor and maintain our state-of-the-art CCTV systems on behalf of Falkirk Council and our partners.

The service currently provides 84 hours of monitoring per week; therefore, you will cover a variety of shifts consisting of day shifts, back/night shifts including weekends and public holidays. You will be required to work evenings and weekends.

The purpose of this role is to:

• Operate and monitor CCTV and radio systems connected to the CCTV service
• Prioritise response to security systems managed within the CCTV / Digital Alarms Hub in an effective manner
• Record all events and actions undertaken in line with the agreed procedures
• Carry out duties in accordance with Operators’ Guidelines and legislation.
• Review and prioritise requests for viewing of recorded footage making sure urgent requests are dealt with first
• Ensure all footage viewed complies with relevant legislation and produce evidence packages for court cases and further investigations by police
• Follow strict audit trail so that all footage can be accounted for

With a basic Hourly rate of £13:64 per hrs worked.

It is essential that you are educated to SVQ level 3 or equivalent. You must be able to demonstrate excellent communication and customer care skills. You must be numerate, conversant with computerised systems, with the ability to process a variety of enquiries and service requests with a high degree of accuracy whilst always maintaining confidentiality.

It is desirable that you hold a current SIA frontline CCTV licence and have a positive attitude and commitment to quality service. You will be a good team player and have knowledge of data protection legislation.

This post is subject to a Level 1 Disclosure check.