Specialist II, Business Services

Title: Specialist II, Business Services

Department: DT Business Services

Campus

Location:

Northwest Campus

Employee Classification: CLR
- Clerical

Position Type: FT
- Regular

Grant Funded: No

Pay Frequency: Monthly

Compensation Details: Starting Pay - $41,800

Work Hours: Varies based on department needs. Hours of operation are Monday
- Thursday 8:00am - 7:00pm and Friday 8:00am - 5:00pm. Weekends during peak registration.

Remote Eligible: This position is not eligible for remote work

Special Instructions to Applicant:

This role is responsible performing processes to maintain student accounts, while supporting other office tasks. This position may be responsible for collections, payment plans, refunds, contract billings, 1098T, cashiering duties, student sponsored billing, and student payroll.

Essential Performance Requirements*

• Manages all Higher One customer service-related issues and assists students, faculty, and staff in person, by telephone, or by email
• Processes payments, balances cash drawers, prepares bank deposits, and processes petty cash and miscellaneous deposits
• Processes and invoices third party sponsor ships for student accounts and corporate services; receipts payment and maintains records
• Ensures accurate allocation of military tuition benefits to student accounts and return of funds to Veterans Affairs
• Analyzes and processes student account balances and refunds and corresponds with payment plan company and collection agencies in order to maintain current and past tuition and miscellaneous accounts
• Verifies and posts details of business transactions, such as returned checks, funds received and disbursed
• Prepares vouchers, invoices, account statements, requisitions, reports, spreadsheets, and other records
• Oversees student worker hiring process and time entry and distributes employee timecards and paychecks
• Maintains lost and found items and campus key inventory; distributes and receives keys from faculty, staff, and administrators
• Handles vending machine service issues and refunds
• Orders and stocks supplies for office as necessary

• Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
• Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
• Supports the mission, values, goals, and principles of the College

Works under the general supervision of the assigned department leader

The duties listed are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

• High School diploma or GED
• Three (3) years of working experience related to the Essential Performance Requirements

• Associate’s degree or 60+ college credit hours
• At least one (1) year's working experience in a college or university setting related to the Essential Performance Requirements
• At least one (1) year's working experience in a face-to-face and phone/live-chat customer service position

• Skilled in excellent customer service and interpersonal relationships
• Skilled using computer applications and enterprise systems, including word processing, spreadsheet, and presentation software
• Ability to work effectively in a collaborative environment
• Ability to analyze financial data…