Solutions Delivery Analyst, Commercial & eCommerce

Job Description:

This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

The Solutions Delivery Analyst plays an important role in connecting JSX's Commercial strategy with the technology solutions that bring it to life. You'll work at the intersection of business operations, digital product, eCommerce, and technology to help identify opportunities, define requirements, coordinate delivery, and ensure new capabilities create measurable value. You'll partner closely with Commercial, Marketing, digital product owners, and technical teams to translate business objectives into clearly defined initiatives.

From gathering requirements and prioritizing enhancements to supporting implementation and measuring results, you'll help ensure technology investments deliver meaningful improvements to our business and Customer experience. This is also an opportunity to help establish and mature JSX's solutions delivery function, developing the processes, documentation, and collaboration practices that allow teams to execute more effectively as the organization grows. This position is based in Dallas, TX, with an onsite work schedule.

The role is expected to require at least four days per week in office upon conversion to full-time employment.

• Partner with Commercial, Marketing, eCommerce, and digital product stakeholders to identify business challenges, opportunities, and technology needs.
• Gather, document, analyze, and refine business and functional requirements to support new solutions and enhancements.
• Translate business objectives into clear, actionable requirements and work streams for development and technology teams.
• Help establish and improve a scalable solutions delivery framework that supports consistent execution across Commercial initiatives.
• Coordinate project activities across business stakeholders, product owners, and technical teams to keep initiatives aligned and moving forward.
• Facilitate stakeholder meetings, discovery workshops, requirements sessions, and project status discussions.
• Track project milestones, dependencies, risks, deliverables, and outstanding decisions to maintain visibility and accountability.
• Collaborate with cross-functional teams to ensure proposed solutions support commercial objectives and improve the Customer experience.
• Support the evaluation and prioritization of digital enhancements, technology initiatives, and investment opportunities.
• Coordinate testing activities, including user acceptance testing (UAT), issue resolution, and deployment readiness.
• Develop and maintain business process documentation, workflow diagrams, requirements specifications, and other delivery artifacts.
• Monitor implementation outcomes and identify opportunities to improve processes, solution performance, and delivery effectiveness.
• Prepare status updates, reporting, and recommendations that communicate initiative progress, risks, and business impact to stakeholders.

• Connect Strategy and Execution:
  Help turn commercial priorities and business challenges into technology solutions that create measurable results.
• Influence the Digital Customer
  
  Experience:
  
  Support initiatives that improve how Customers interact with JSX's digital platforms and services.
• Build Something New:
  Contribute to the development of a scalable solutions delivery function, helping establish processes and standards that support future growth.
• Work Across…