Operation Manager

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market.

The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and Service Now. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity.

Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Milestone Technologies is seeking a Manager to collaborate with the client operations management team and deliver a best-in‑class service. In this role, you will be tasked with recommending improvements to systems and processes, identifying areas for service enhancement, and optimizing resource utilization.

• Partnering with client operations management teams to achieve a best-in‑class service
• Recommending improvements to systems and processes to identify areas for service enhancement and optimize resource utilization
• Business Intelligence and Analytics:
  Performing ad‑hoc analysis and regular business reviews to support decision‑making. Collaborating with the client to enhance data systems and develop new reporting methods for improved business visibility
• People Management:
  Leading, motivating, inspiring, and encouraging both your own and cross‑functional teams across various services
• Project Management:
  Collaborating on cross‑functional operational initiatives, identifying process and system gaps, and partnering with Milestone and client operations and capacity planning teams to drive business results

• Service Level Reporting
• Service Risk Management & Escalation
• Operational Improvement Planning
• Global Operations Manager Collaboration
• Program Management
• Data Security and Component Handling Best Practices
• Operational Health & Safety Program Collaboration
• Process development for delivering services to scope specifications & best practice Client Relationship Management

• Quarterly resource forecasting per site per region
• Partnering with recruiters on job requisition specifications and candidate qualification specifications
• Partnering with recruiting on open resourcing requirements and ensuring open positions are filled in a timely manner
• Employee On‑boarding & Off‑boarding responsibilities
• Partnering with Training Lead/Specialist regarding new hire and continuous training needs for the region
• Management responsibility for Team Leads
• Collaboration on new/changed HR program development, design, and…