Customer Service Representative - Driving

Overview

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout‑free parking experiences so there’s no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe.

Today, we are reinventing parking. Because it’s important, it’s everywhere, and it impacts everyone. Tomorrow, we will power checkout‑free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.

• Ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean.
• Assists customers in making payment to fully automated revenue control equipment.
• Helps customers with parking services and facilitates the expedient flow of traffic through the facility.
• Leads programs to improve client and customer satisfaction.
• Assists in the management of the day‑to‑day activities of the assigned location.
• Monitors parkers in pay‑in lanes.
• Interacts with customers in a friendly and professional manner.
• Provides assistance to customers that have forgotten where they parked their vehicle.
• Performs other necessary functions as assigned.
• Conducts garage and facility audits as required by management.
• Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct.
• Makes change (if required) for customers before transactions.
• Quotes rates for parking services.
• Gives directions to customers to various locations in the city.
• Resolves customer complaints independently or with the aid of a supervisor.
• Answers telephone in a prompt and courteous manner (if required).
• Maintains cleanliness of facility and picks up trash in the surrounding area.
• Presents themselves professionally (neat appearance and in uniform) at all times while at work.
• Arrives to work on time for scheduled shifts.
• Completes any other duties that may be assigned by the supervisor.

• Education Required
  :
  High School Diploma or an equivalent combination of experience and education.
• Experience Required
  :
  Experience with automated parking access control hardware and software or a high aptitude for technology.
• Availability to Work
  :
  Special shift requirements, if any, will vary. Availability to work 2nd shift, 3rd shift, and/or weekends may be required.
• License Requirement
  :
  Must have and maintain a valid state‑issued driver’s license with a current address and acceptable driving record.
• Mathematical Skills
  :
  Ability to add, subtract, multiply, and divide in all units of measure and make change.
• Language Skills
  :
  Ability to read, write, and interpret English and effectively present information to customers and supervisors.
• Reasoning Ability
  :
  Apply common sense to detailed written or oral instructions and deal with standardized problems.
• Adaptability
  :
  Adapt to changes in the work environment and deal with delay or unexpected events.
• Judgment
  :
  Exhibit sound and accurate judgment.
• Other
  
  Skills and Abilities
  
  :
  Use a stopwatch, calculator, or credit card machine; maintain a pleasant demeanor on the telephone; respond to customer problems; demonstrate proactive customer service skills; work a flexible schedule.
• Physical Demands
  :
  Stand, walk, and use hands for reach; vision: close.
• Salary Range
  : $11.00 per hour.

Eligible employees will participate in the various benefits plans including medical, dental, vision, flexible spending accounts, long/short term disability, life insurance, accident insurance, 401k and paid time off.

SP+ is an equal opportunity employer committed to recruiting, hiring, training, and promoting, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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