Customer Service Rep San Bernardo Ave

Job Description

We are seeking a friendly and customer-focused Customer Service Representative to join our team at our Laredo, United States location. As a Customer Service Rep, you will be the primary point of contact for our valued customers, providing exceptional support and ensuring their satisfaction with our products and services.

• Answer incoming customer calls, emails, and chat messages in a timely and professional manner
• Assist customers with product inquiries, order processing, and account management
• Resolve customer complaints and concerns with empathy and efficiency
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to address complex customer issues
• Stay updated on company products, services, and policies to provide accurate information
• Identify and elevate priority issues when necessary
• Contribute to maintaining high customer satisfaction ratings
• Participate in team meetings and training sessions to enhance skills and knowledge

• Excellent verbal and written communication skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and manage time effectively in a fast-paced environment
• Proficiency in basic computer skills and customer service software
• Previous customer service experience preferred
• High school diploma or equivalent
• Bilingual (English/Spanish) capabilities are a plus
• Ability to remain calm and professional in challenging situations
• Flexible schedule, including availability for evenings, weekends, and holidays as needed