Cashier Teller ; B271810-1 Tax

Provides customer service in person, via phone, or email; processes and receives payments; calculates charges.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Processes payments, reviews accounts, and runs reports.
• Obtains and records customer information in system.
• Provides customer service by answering question and addressing concerns, in person, on the phone, or via email.
• Performs related work as required.

• Knowledge of arithmetic (addition, subtraction, multiplication, division).
• Knowledge of handling cash in excess of 10,000 on a daily basis.
• Knowledge of balancing a cash drawer.
• Knowledge of handling office equipment to include a 10-key calculator, scanner, money counter and copier.
• Knowledge of general office procedures and methods including computing skills and data entry skill set.
• Knowledge of City Ordinances.

• Skill in cash handling of cash, coins, checks, debit/credit cards with a high level of accuracy.
• Skills in cash drawer reconciliation and proper documentation of all transactions.
• Skills in organization and time management.
• Skills in performing a variety of duties, often changing form one task to another of a different nature in a fast-paced environment while maintaining accuracy.
• Skills of good communication including clear speaking, active listening, appropriate tone depending on audience and situation, show empathy and use positive non-verbal cues and choose words that convey compassion and respect.
• Ability to perform quick mental math.
• Ability to maintain confidentiality of accounts and be trustworthy when handling sensitive account information.
• Ability to follow directions, adhere to privacy laws and comply with City of Laredo and Tax Department policies.
• Ability to rotate work locations at City Hall and City Hall Annex.
• Ability to communicate clearly and effectively both orally and in writing in English and Spanish.
• Ability to be friendly and approachable.
• Ability to establish and maintain effective working relationships and having team-oriented mindset.
• Ability to meet schedules and deadlines of work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to demonstrates strong communication skills, including clear and articulate speaking, active listening, and using an appropriate tone based on the situation.
• Ability to shows empathy, uses positive non-verbal cues, and chooses words that convey compassion and respect.

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Exerting up to 35 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects.

Position will require the employee to work in the following types of work environments.

• Street environment (near moving traffic)
• Construction site
• Confined space

• Vehicles
• Warehouse environment