Customer Service Representative; logistics

Customer Service Representative (logistics)

Laredo, TX

We are looking for a detail-oriented and customer-focused Customer Service Representative (CSR) to join our logistics team. This is an office-based position that requires strong communication, organizational, and problem-solving skills. The ideal candidate will also be comfortable working on the warehouse floor as needed to help ensure smooth communication between office and warehouse operations. Starting Pay is $14.45

Key Responsibilities

• Process and enter inbound and outbound customer orders accurately.
• Review inventory to verify order fulfillment and shipment status.
• Provide customers with timely updates on orders and shipments.
• Handle last-minute shipping requests and urgent customer needs.
• Follow up on customer orders and respond to inquiries promptly.
• Address customer concerns while maintaining positive customer relationships.
• Coordinate with warehouse personnel to ensure accurate and timely order processing.
• Assist with general administrative and logistics support duties.

Preferred Qualifications

• Previous experience in customer service within a logistics, transportation, or warehouse environment.
• Working knowledge of SAP.
• Experience using Fed Ex and UPS shipping portals.
• Familiarity with order routing and shipment scheduling.
• Experience creating Bills of Lading (BOLs).
• Understanding of warehouse, shipping, and logistics operations.
• Strong computer, data entry, and multitasking skills.
• Excellent communication and organizational abilities.
• Bilingual (English/Spanish) is a plus.

Benefits

• Weekly pay
• $5 prescription drugs
• $5 doctor's visit copays
• Free teledoctor service
• Free counseling services
• Life insurance included
• Vision insurance included
• Dental insurance included
• Vacation and holiday pay
• Scholarship Opportunities
• 401(k) retirement plan
• Free legal services
• Our unbeatable employee discount program