Bilingual Consumer Call Center Agent

Bilingual Consumer Support Specialist

Location: Irving, TX (100% Onsite)

Type: Temp-to-Hire

Compensation: $19.00 – $21.00/hr (Based on experience)

Schedule: Monday – Friday (Shifts between 7:30 AM – 6:00 PM; preference for the closing shift)

Position Overview:

Our client is seeking a detail-oriented and professional Bilingual Consumer Support Specialist to join their team in Irving. In this role, you will act as a primary point of contact for external consumers, helping them navigate credit and consumer report inquiries while ensuring strict adherence to federal regulations. This is an excellent opportunity for a candidate with strong critical thinking skills who thrives in a fast-paced, compliance-driven environment.

Key Responsibilities

• Consumer Advocacy & Guidance: Assist external consumers with concerns and inquiries. Clearly explain credit/consumer report content, as well as Reseller and Credit Reporting Agency (CRA) requirements.
• Dispute Resolution: Research and process consumer disputes received via phone, mail, fax, and email in accordance with FCRA guidelines.
• Information Management: Fulfill consumer requests for file disclosures and report copies while maintaining meticulous data entry, logs, and records.
• Security & Compliance: Perform rigorous security authentication to safeguard and maintain confidentiality.
• Operational Excellence: Utilize multiple software systems simultaneously to meet individual performance metrics and department quality standards.
• Collaboration: Refer complex inquiries to senior staff or secondary sources when necessary and assist with additional departmental duties as assigned.

Candidate Qualifications

• Education: High School Diploma or GED equivalent required.
• Experience: 1+ years of related professional experience with a proven track record in high-level customer service.
• Communication: Strong verbal and written communication skills; ability to convey complex information clearly and concisely.
• Technical
  
  Skills:
  
  Proficient in MS Office with fast and accurate typing skills.
• Soft Skills: High level of critical thinking, judgment, and the ability to apply "common sense" problem-solving in high-pressure situations.
• Organization: Exceptional time management and the ability to multitask in a flexible, changing environment.
• Bilingual
  
  Skills:
  
  Proficiency in Spanish is a significant plus.