Inb​/Outbound Que Assoc.

We’re building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Under the supervision of the Member Services Supervisor, the Inb/Outbound Que Assoc. provides follow-up calls and mailings to members regarding previous appointments; fills requests of members, and answers a high volume of internal calls. Creating Internal requests for further follow up, upon request. The Inb/Outbound Que Assoc. is responsible for adding accurate notes for future follow-up by Signify health and/or Health Plans.

Works diligently to meet department goals. Schedules:
The Signify Health Member Services department operates 6 days a week / 11 hours per day. Shifts may include both weekend days (Saturday) and traditional weekdays (Monday
- Friday).

Work Location:

Remote and Hybrid:
The hybrid role is based in Dallas, TX. Applicants must be within commuting distance of our Dallas HQ building located at 4055 Valley View Ln, Dallas, TX 75244
* We will consider some remote roles on a case by case basis per business need.*

• Handles a high volume of inbound calls
• Email, Fax, and/or Print and mail member requested results or forms.
• Handle any incoming mail
• Provide backup coverage for the Member Services team
• Responsible to for follow-up on voicemails
• Ability to work on any special project.
• Be on time, ready to work at the assigned work location on a daily basis.
• Manage time effectively.
• Respond well to coaching and supervision.
• Answer and follow up on all member inquiries in a timely fashion.
• Actively demonstrate teamwork at all times.
• Ability to work overtime.

• Participate in staff meetings, conference calls, and other meetings as needed
• Complete reports as requested by Supervisor
• Assist/coach/coordinate with other team members
• Attend training sessions to acquire/enhance skills related to programs offered
• Perform other incidental and related duties as required

• High School Diploma or equivalent required
  - Some college preferred but not required
• Minimum of 2 years successful work experience in a related field
• Prior experience in a fast paced customer service environment
• Prior experience working in call center or inbound calls environment
• Speak, read, and write English fluently
• Good verbal and written communication skills
• Proven ability to prioritize and multitask
• Advanced skills in Google Suites
• Accurate data entry skills
• Some attributes we look for:
  Self-directed and organized.
• Discrete/ability to maintain confidentiality
• Team player
• Detail-oriented, catches errors early
• Customer service oriented with a sense of urgency
• Ability to work under pressure and independently
• Ability to take direction

• Fast-paced environment
• Requires working at a desk to use a phone and computer
• Use office equipment and machinery effectively
• Work effectively with frequent interruptions
• May require occasional overtime to meet deadlines

Anticipated Weekly Hours 40

Time Type Full time

The typical pay range for this role is: $17.00 - $28.46

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

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