Case Manager

The Program Manager (Case Manager) reports directly to the Director of Student Affairs (DSA) and serves as the co-chair of the Behavioral Assessment and Intervention Team (BAIT) and the Student-Parent Liaison. The case manager works to offer a supportive, personalized response when difficulties arise and to foster student development, coordinating the needs of students who have health, psychological, economic, family, or social adjustment‑related problems through a variety of interventions, referrals and follow‑up services.

The case manager provides consultation to faculty, staff, academic departments and parents to minimize academic disruptions and address problems affecting students in distress, and works closely with Student Conduct Officers on concerning behaviors that may also be a wellness concern. The role also involves developing partnerships across campus and with local agencies, promoting student engagement and overall connection to the university community.

• Plans, organizes, directs and manages day‑to‑day activities of the program, developing and implementing procedures for the administration of the program.
• Assists in developing strategic plans and goals to support the program.
• Assists with the development and production of program materials.
• Develops and conducts programs including leadership training, conferences, seminars and workshops.
• Supervises program support staff and student assistants.
• Assists with yearly budgetary and contract processes, preparing vouchers, purchase orders and requisitions and coordinating with accounting personnel.
• Researches, writes white papers, grant applications and prepares presentations; maintains and develops communications with partners through meetings and conference calls.

• Provide case management and lead coordinated responses to students experiencing crisis or complex personal, social, or mental health concerns by co‑chairing the BAIT team, facilitating risk assessments and ensuring appropriate safety and support measures.
• Serve as the primary point of contact for campus members reporting student distress, coordinating interventions, referrals and follow‑up with campus and community resources.
• Monitor and track students in distress to ensure progress and follow‑up, maintaining detailed, timely, and confidential records of all BAIT and student‑parent cases.
• Facilitate collaboration among students, faculty, families and community partners to promote student well‑being.
• Utilize university software and database systems for accurate and up‑to‑date case documentation.
• Maintain and update BAIT materials, website and community resource lists; design and deliver educational training and support programs for faculty, staff and students.
• Collect, analyze and report BAIT and student‑parent case data to assess departmental needs, identify trends and inform resource planning.
• Collaborate with campus partners including Student Counseling Services, Residence Life, University Police, Disability Services, Office of Student Financial Aid, Office of the Registrar, Health Services, Academic Affairs and others.

Education – Bachelor’s degree in Higher Education, Student Personnel Administration, Psychology, Social Work, Counseling or a related field. Experience – Five years of related experience. An equivalent combination of education and experience may be considered.

• Master’s degree in Counseling, Psychology, Student Affairs/Higher Education Administration or a closely related field.
• One (1) year of experience in mental health case management or referral. An equivalent combination of education and experience may be considered.

• Knowledge of Word processing, spreadsheet and database applications.
• Ability to multitask, work cooperatively with others, present information clearly and concisely, maintain confidentiality, and communicate effectively in writing and orally; strong analytical, interpersonal and organizational skills.

• Knowledge of case management…