Pest Control Service Manager

Butler Plus is a leading provider of doorstep trash, bulk & junk removal, sustainability solutions, porter services, and pressure washing for multifamily communities across the country. We currently service more than 340,000 units nationwide and are known for delivering reliable service, strong operational support, and elevated experience for both residents and property teams. Butler Plus has been featured in The Wall Street Journal, TIME Magazine, and on CNBC.

We take pride in hiring professional team members who make a difference every day and in fostering a culture built around our five Core Values:
Figure It Out, Champion of Change, Do the Right Thing, Never “Not My Job,” and Expect Excellence.

The Pest Control Service Manager is the operational backbone of the field team. This role holds the state-required certified applicator credentials necessary to legally supervise unlicensed technicians and is directly responsible for the day-to-day management of service delivery, technician performance, documentation compliance, and customer satisfaction within an assigned branch or territory. The Manager serves as the direct supervisor for all Pest Control Technicians and the primary point of escalation for field-level issues.

Dallas, Houston, San Antonio, Austin (or surrounding areas)

• Plan, assign, and oversee daily service routes for all technicians — balancing efficiency, service quality, and compliance requirements
• Conduct regular ride-along and field inspections to evaluate technician performance and service quality
• Serve as the on-call resource for field emergencies, customer escalations, and after-hours issues
• Monitor callback rates, re-treatment requests, and customer satisfaction scores for assigned territory
• Coordinate scheduling for follow-up visits, initial inspections, and high-priority accounts
• Directly supervise all Pest Control Technicians — providing daily direction, performance feedback, and coaching
• Conduct new technician onboarding, field training, and initial ride-along certifications
• Monitor technician license status and coordinate continuing education and renewal activities
• Conduct performance evaluations and document corrective actions per company policy
• Legally supervise unlicensed technicians per North Carolina and South Carolina structural pest control regulations — ensuring NC Registered Technicians are registered with NCDA & CS within 75 days of hire, SC technicians operate under a licensed applicator, and all supervision and direct-supervision requirements are met

• Ensure all service records are completed accurately and on time — including product application details, EPA registration numbers, technician license numbers, and re-entry intervals
• Review and approve technician service reports daily for completeness and regulatory compliance
• Oversee pre-service customer notification procedures and maintain notification logs
• Maintain chemical use logs and ensure proper product storage and handling by all technicians
• Assist in preparation for state regulatory audits or inspections

• Perform certified pesticide applications on accounts requiring a licensed applicator
• Handle Restricted Use Pesticide (RUP) applications — the only authorized applicator role for RUPs in the field
• Review and approve treatment plans for high-risk or non-standard accounts
• Stay current on label changes, new product registrations, and application best practices

• Act as the primary point of contact for customer escalations beyond the technician level
• Conduct follow-up calls or visits for accounts with service concerns, callbacks, or…