Senior Office Assistant; B272914-1 STD Clinic

Responsible for providing admirative support and customer service. Will assist in the smooth operation of the clinic by handling various administrative task, maintaining accurate records, and ensuring a positive experience for patience.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Patient Check-In and Registration;
  Greet patients, verify their identification, and ensure accurate registration. Collect and update patient information. Including personal details, medical history, and contact information. Explain clinic procedures, policies, and confidentiality requirements to patients.
• Appoint Scheduling and Following-up. Schedule patient appointments, considering availability of medical staff and appropriate time slots. Coordinating with healthcare providers to ensure timely follow-up appointments are scheduled for patients as required.
• Provide patients with necessary information about their appointments, including date, time and any preparation instructions.
• Medical Records Managment:
  Maintain and update electronic and physical patient records, ensuring confidentiality and accuracy. Organize and file medical documents , test results, and other relative information. Retrieve and provide requested medical records to authorized personnel and ensure compliance with privacy regulations.
• Communicate clear, up-to-date, and accurate information to clients, consumers, and community members.
• Provide information with respect, active listening, empathy, and patience, without judgement or stigma.
• Deliver HIV and STD education services in community health centers, clinics, and high-risk community settings.
• Offer culturally relevant and appropriate services.
• Adhere to program protocols, including client information confidentiality.
• Assist with PrEP and PEP navigation, including appointment setup, follow-ups, and medication assistance programs.
• Perform other duties as assigned.

• Knowledge of HIV/AIDS, PrEP and PEP, including infected and affected population, high risk-groups, and a willingness to work with these groups and populations.
• Knowledge of community HIV/AIDS and other resources, including existing social and behavioral health resources and referral agencies.
• Knowledge of client confidentiality and clients right according to Health Insurance Portability and Accountability Act (HIPAA).
• Knowledge of advanced clerical practices and procedures.
• Knowledge of City of Laredo policies, procedures, and ordinances.

• Skill in planning, organization, and time management
• Skill in customer service delivery
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in conflict resolution and problem solving
• Ability to organize data, prepare reports, and maintain records
• Ability to build and maintain effective working relationships with others.
• Ability to communicate clearly and effectively both orally and in writing.
• Ability to maintain good planning and organizational skills.
• Ability to take and follow directions from supervisor.
• Ability to give directions to and gain compliance from assigned staff.
• Ability to perform strenuous work and routine work.
• Ability to maintain a valid Texas Driver License and a good driving record.
• Ability to project a positive and professional image of the City of Laredo.
• Ability to effectively communicate both orally and in writing in the English language and orally in the Spanish language.
• Ability to comply with all City of Laredo's policies and procedures.
• Ability to maintain good health and physical condition sufficient to permit the full performance of the duties of this position.
• Ability to effectively function as a team member.
• Ability to effectively communicate, connect and collaborate with local, regional and national organizations to achieve the primary goals and objectives of this program.
• Ability to efficiently manage time and multiple responsibilities.

• Office or similar indoor environment, relatively free from unpleasant environmental conditions or hazards.
• Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to…