Technical Support Coordinator; Re-posted

Essential Duties and Responsibilities

The Technical Support Coordinator ensures the reliability, effectiveness, and continuous improvement of the college’s Learning Management System (LMS) and related academic technologies, and supports faculty, staff, and students in achieving success.

• Manage and support the LMS and its integrations, ensuring seamless communication with Ellucian Intelligent Learning Platform (ILP) and other institutional systems.
• Troubleshoot and resolve technical issues affecting faculty, staff, and students, escalating to vendors as necessary.
• Provide training, workshops, and resources to faculty and staff on LMS use, instructional technologies, and emerging tools.
• Monitor and support accessibility compliance in online and hybrid courses.
• Support the Quality Matters review process and other quality assurance initiatives for online and hybrid courses.
• Maintain department technology inventory, user access, and data security for supported technologies integrated into LMS.
• Prepare reports to analyze the effectiveness of eLearning technologies, assess initiatives, and support project management within the department.
• Provide orientation and support for students using online platforms, including troubleshooting access and account-related issues.
• Research, evaluate, and recommend emerging technologies to support teaching and learning (Artificial Intelligence (AI), other emerging technologies, accessibility, analytics, and proctoring tools, etc).
• Serve as a primary contact for vendor relations related to LMS, ILP, and integrated tools.
• Participate on institutional committees and task forces related to academic technology.
• Perform other duties as assigned to support departmental and institutional goals.

To be considered for this position, you are required to upload your resume and unofficial transcript(s). In addition, if a license or certificate is required for this position, upload proof of your current license/certificate.

• Bachelor’s degree in Information Systems, Educational Technology, Computer Technology, or related field.
• Minimum of 1–3 years of professional experience in training and LMS administration, or academic systems support.
• Must be bilingual in English/Spanish.

• Master’s degree in Educational Technology, Instructional Design, or related field.
• Experience with coding (JavaScript, Python, or SQL) and API integrations.
• Experience with data analytics and reporting tools to support decision-making and student success initiatives.
• Familiarity with accessibility standards (ADA, Section 508, WCAG).

• Strong knowledge of LMS administration.
• Familiarity with Ellucian ILP and student information systems.
• Understanding of instructional support technology trends, including AI in education, analytics, and hyflex learning.
• Ability to deliver effective training to faculty and staff.
• Strong troubleshooting, organizational, and communication skills.
• Ability to balance technical problem-solving with a student/faculty-centered service approach.
• Must be able to initiate, carry out, and complete tasks as per established deadlines.

N/A

The Technical Support Coordinator reports directly to the eLearning & Instructional Innovation Center Director.

While performing the duties of this job, the employee is regularly required to sit. The employee is occasionally required to stand, walk, stoop, kneel, or crouch. The employee must occasionally lift and/or move items weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in a standard office environment. Work‑inside a well‑lighted and air‑conditioned area most of the time. The noise level in the work environment is usually quiet to moderate.

Required to work safely and follow safety rules. Report unsafe working conditions and behavior. Take reasonable and prudent actions to prevent others from engaging in unsafe practices.

Immediate supervisor may assign other duties.…