Red Hat Enterprise Linux; RHEL) Endpoint Administrator

The NASA IT portfolio within the Digital sector at Leidos currently has an opening for a Red Hat Enterprise Linux (RHEL) Endpoint Administrator. This is a telework position, but applicants must reside within reasonable commute distance from a NASA operating center and have flexibility to go on-site when needed for specific activities. This is an exciting opportunity to use your experience supporting the NASA End-user Services and Technologies (NEST) mission.

In this mission, we serve as an agile, trusted partner to transform, integrate, simplify, modernize, and safeguard NASA IT systems and data. And, above all else, continuously enhance the end-user experience.

Note:

This position is remote; however, candidates must reside within 50 miles of a NASA facility or within a reasonable commuting distance, as the customer may require onsite support at any time based on program needs.

• Ames Research Center:
  Mountain View, CA
• Armstrong Flight Research Center:
  Edwards, CA
• Glenn Research Center:
  Cleveland, OH
• Goddard Space Flight Center:
  Greenbelt, MD
• NASA Headquarters:
  Washington, DC
• Johnson Space Center:
  Houston, TX
• Kennedy Space Center:
  Merritt Island, FL
• Langley Research Center:
  Hampton, VA
• Marshall Space Flight Center:
  Huntsville, AL
• Stennis Space Center:
  Bay St. Louis, MS
• Wallops Flight Facility, Wallops Island, VA
• White Sands Complex:
  Las Cruces, NM

This role provides tier 3 support and management of Red Hat Enterprise Linux (RHEL) workstations on the NEST contract. RHEL server administration is not a part of this role, except for RHEL servers used to manage RHEL workstations.

• Create, maintain, test, and deploy software packages for Red Hat Enterprise Linux (RHEL) client applications, including managing application configurations and software lifecycle requirements.
• Develop and maintain automation scripts using RHEL-supported languages, including Bash, Python, and YAML, to streamline application installations, system configurations, and software deployments.
• Build, test, deploy, and maintain RHEL operating system images, ensuring compatibility with NEST-supported hardware and compliance with required applications, drivers, security patches, software versions, and system configurations.
• Develop and execute test plans for client applications, new endpoint hardware, operating system deployments, and software updates.
• Utilize and maintain endpoint management tools, including Red Hat Satellite and HCL Big Fix, to deploy applications and updates, monitor deployment status, and maintain software inventory across RHEL clients.
• Manage operating system and software patching activities, including packaging, testing, deployment, monitoring, and troubleshooting to ensure NEST-managed RHEL endpoints remain current and compliant.
• Monitor and maintain Red Hat Satellite, internal patch and software repositories, and the NEST-managed Linux Unified Key Setup (LUKS) disk encryption system.
• Manage software licensing and registration for NEST-supported RHEL clients and Red Hat Satellite servers, ensuring compliance with applicable licensing requirements.
• Provide Tier 3 technical support for complex RHEL operating system, application, and endpoint management issues, including installation failures, patching errors, and system configuration problems.
• Collaborate with vendors to troubleshoot and resolve technical issues, monitor product roadmaps, and implement approved product changes and enhancements.
• Develop and maintain technical documentation, including software packaging procedures, as-built configurations, testing results, knowledge articles, and operational processes.
• Provide technical guidance and process training to NEST Tier 2 technicians, end users, and other relevant stakeholders.
• Participate in cross-functional project teams to implement new services and service enhancements aligned with the NEST innovation roadmap.
• Resolve incidents and fulfill service requests in accordance with established program processes and Service Level Agreements (SLAs) for incident resolution, request fulfillment, and service availability.
• Provide regular written and verbal status updates on operational activities, system performance, deployment progress, and technical issues.

• High school diploma or equivalent and 6+ years of relevant experience.
• Strong written and verbal communication skills, with the ability to effectively communicate complex technical concepts to audiences with varying levels of technical expertise.
• Experience…