Director of Operations

Overview

Directs Brokerage operations to ensure that the Brokerage staff executes customs entry services, at or above the clients standards. Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with internal and external stakeholders.

• Plan and monitor daily staffing schedules, and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives.
• Manage revenue and expenses to budget constraints.
• Train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities.
• Ability to manage the financial aspects of the department (purchasing, budget preparation and review, financial reporting and monitoring expenses).
• Audit Brokerage sites throughout the US in accordance with C-TPAT and Customs guidelines.
• Oversee and direct performance management of Brokerage staff.
• Other duties as assigned.

PHYSICAL REQUIREMENTS

• Talking, hearing and using hands to operate computer equipment.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Job may require extended sitting or standing, use of standard office equipment.
• Job will require regular and punctual attendance as well as presence on-site at the assigned work location.

OTHER SKILLS/ABILITIES

• Excellent oral and written communication skills internally and external customers.
• Excellent organizational and time management skills.
• Excellent management and leadership skills with ability to motivate a team to achieve operational excellence.
• Exceptional critical thinking and attention to detail and timely resolutions.
• Demonstrate SME in US Customs entry processes.
• Thorough knowledge of Customs Brokerage Principles.
• Proficient in any Customs Brokerage software system.
• Advanced knowledge in Microsoft Office Suite 365 Products.
• Superior interpersonal skills.
• Proven ability to manage P&L, budget.
• Ability to shift priorities in high pressure environment.
• Proven success delegating tasks within the team to achieve optimal results.

EDUCATION AND EXPERIENCE

• Bachelors Degree in International Business, Transportation, Finance or related discipline preferred.
• Minimum ten years industry-related experience in US Customs Brokerage.
• Minimum five years managerial experience required.

CERTIFICATIONS AND LICENSES

• Must have US Customs Brokerage License.

MUST COMPLETE PI ASSESSMENT IN ORDER TO BE CONSIDERED FOR THE POSITION

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Qualifications Skills Behaviors Motivations Education Required

High School or better.

Preferred

Bachelors or better in Business Administration or related field.

Experience Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

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