Store Manager, Operations Manager

• Training and development, as well as opportunities to grow within the organization

This individual will partner with their General Manager to provide leadership in all aspects of the store, including physical, financial, and people resources in the deployment of the business plan. They will provide a work environment that will optimize the profitability of the business, the personal growth of employees and the satisfaction of customers.

• Lead the process of defining and communicating the company’s core values, vision and mission.
• Demonstrate leadership in all aspects of the store.
• Lead the development and deployment of a comprehensive strategic business plan in alignment with the organization’s financial and operational objectives; including but not limited to annual store benchmarks and budget.
• Direct and motivate a professional sales team to accomplish the company’s objectives.
• Manage the activity in S2, expense reporting, and cross‑functional reporting (i.e. service, parts, etc.).
• Advise sales team throughout the sales process, including but not limited to prospecting and closing; performing research and acquiring information on target customers; developing goals, quotas, forecasts; analyzing sales statistics, and developing sales campaigns.
• Coach and mentor sales team on topics including, but not limited to, needs/features/benefits, closing, time and territory management, negotiating, product knowledge, productivity, and gross margin.
• Create and monitor annual sales department benchmarks and budget, in alignment with the organization’s financial and operational objectives.
• Ensure customer satisfaction. Work with the sales team to know the customer’s current and future expectations and work with all store departments to resolve customer concerns.
• Lead the sales team to effectively understand and use manufacturers’ products and programs to attain acceptable market share levels.
• Manage inventory and assets.
• Accountable for ensuring all RDO Equipment Co. policies and procedures are followed within the store.
• Coordinate and delegate activities through the store management team.
• Coach and mentor store employees on a regular basis.
• Ensure customer satisfaction. Work with all departments to know the customer’s current and future expectations and work to resolve customer concerns.
• Review monthly receivables with department managers. Establish collection plans and monitor aggressively.
• Ensure that appropriate communications take place throughout the location/s by facilitating/participating in monthly open‑book meetings, conducting regular team meetings, encouraging an open‑door policy, and proactively seeking feedback from team members.
• Foster an engaged work environment within the location/s, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Lead and manage all business and/or department activities related to ensuring the customer experience is positive and that all team members are committed to creating solutions and long‑term relationships with customers.
• Ensure that the company/location reputation and image in the community is consistent with RDO Integrated Controls Core Values, and that business relationships with all stakeholders are not compromised.
• Manage the evaluation, allocation, and management of physical and financial resources and administer the hiring, development/training, management, evaluation, and effective assignment of people resources.
• Responsible for ensuring that sound and safe business practices and processes are implemented and continuously improved to effectively and efficiently achieve ethical business objectives.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Proactively seek and participate in available company‑sponsored training, in an effort to develop and advance knowledge base and skill set.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all…