Field Service Director

Published on:
Oct 19, 2026

Country:
United States

Location:

Austin, Texas

Company:
Luminex Corporation

Job Category:
After Market Service

Employment type:

Regular Full Time

Req

Obsessed by Science. Entrepreneurial by Nature. United by Purpose.

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

The Director, Field Service - Americas is responsible for hiring, developing, and leading field service personnel across the Americas in support of Luminex clinical diagnostics, life science research, and Public Health market segments. The role drives consistent delivery of a world-class field service experience, measured through the customer survey program, while ensuring full compliance with all quality and regulatory requirements. This leader is accountable for achieving assigned Field Service financial targets and supporting the Sales team in meeting budgeted sales revenue objectives.

In partnership with the Partner Operations Manager and Global Partner Operations and Service Enablement, the Director provides oversight of partner and distributor service relationships across the Americas and ensures strong collaboration between the Field Service Technical Lead and Global Partner Service Enablement to deploy technical enablement, knowledge content, and capability uplift that aligns to global standards and delivers a consistent customer experience.

This position will be remote within the U.S.

• Define the needs of Luminex Field Service department and provide tools and processes necessary to deliver a world class service experience
• Define and maintain proper staffing levels necessary to meet all Field Service objectives
• Provide operational oversight for service delivery performed by partners and distributors across the Americas, including governance, performance management, escalation support, and continuous improvement actions to meet agreed service levels and customer experience standards.
• Plan and direct training of all FS personnel working seamlessly with the TPM team
• In collaboration with the Partner Operations Manager and Global Partner Operations and Service Enablement, define and execute partner/distributor service engagement models, including role clarity, training/recertification pathways, communications cadence, and performance reporting expectations.
• Ensure the Field Service Technical Lead partners closely with Global Partner Service Enablement to develop and deliver technical enablement programs (e.g., certifications, curriculum, knowledge articles, field bulletins) and to close skill gaps identified through performance…