Resident Experience Manager - Nove at Knox

As a Resident Experience Manager, you will be responsible for cultivating a thriving and engaging community atmosphere within our multifamily property. This position requires a highly experienced and passionate individual with a proven track record of success in developing and executing comprehensive resident experience programs. The Resident Experience Manager will oversee all aspects of the resident experience, from strategic planning and event execution to team management and budget oversight.

This role demands a strong leader with exceptional communication, organizational, and interpersonal skills, as well as a deep understanding of resident needs and preferences.

• Develop and implement a comprehensive resident experience strategy that aligns with the property's brand image, business objectives, and resident demographics.
• Conduct market research, analyze resident demographics, and stay abreast of industry trends to identify opportunities for innovative programming and service enhancements.
• Establish key performance indicators (KPIs) to measure the effectiveness of resident events and programs, track progress towards goals, and report on ROI.
• Oversee the Resident Experience team, including Assistant Managers, Specialists, Coordinators, and any other team members, providing leadership, guidance, and professional development opportunities.
• Foster a positive and collaborative team environment, promoting creativity, innovation, and a shared commitment to resident satisfaction.
• Oversee the planning and execution of a diverse calendar of resident events and programs that cater to a variety of interests and demographics, ensuring alignment with the property's brand image and resident preferences.
• Manage all aspects of event logistics, including budgeting, vendor selection, marketing, and on-site execution.
• Ensure that all events are executed seamlessly, with a focus on creating memorable experiences that exceed resident expectations.
• Track event attendance, gather resident feedback, and analyze data to continuously improve programming and service delivery.
• Foster a welcoming and inclusive community atmosphere that encourages resident interaction, a sense of belonging, and positive relationships.
• Build strong relationships with residents, acting as a trusted point of contact and addressing their concerns promptly and effectively.
• Develop and implement proactive communication strategies to keep residents informed about community events, news, and important updates.
• Act as a point of escalation for resident concerns and complaints, ensuring timely and satisfactory resolution.
• Develop and manage the Resident Experience budget, ensuring that all expenses are aligned with the property's financial goals and objectives.
• Track and analyze budget performance, identifying opportunities for cost savings and efficiency improvements.
• Negotiate contracts with vendors and suppliers, ensuring competitive pricing and high-quality services.

• Bachelor's degree in Hospitality Management, Event Planning, Marketing, or a related field preferred.
• Minimum of 6 years of progressive experience in event planning, community engagement, or a related role, preferably within a residential or hospitality environment.
• Proven track record of developing and executing successful resident experience programs that drive engagement, satisfaction, and retention.
• Strong leadership and mentorship skills, with the ability to motivate, inspire, and develop a high‑performing team.
• Exceptional communication, interpersonal, and presentation skills, with the ability to build rapport with residents and foster a welcoming community atmosphere.
• Excellent…