US Quality Assurance Director

We are a leading company in the wireless broadband communications industry looking for talented professionals with a winning attitude.

• Develop and implement site quality strategy aligned with corporate objectives.
• Establish a culture of quality throughout the organization.
• Drive continuous improvement in product quality, process capability, and customer satisfaction.
• Lead quality reviews with executive leadership and customers.

• Serve as executive owner for customer quality performance.
• Lead resolution of major customer concerns and field issues.
• Drive corrective and preventive action programs
• Support customer audits and business reviews
• Establish RMA capability based upon customer’s request

• Participate in NPI and manufacturing readiness review
• Lead quality planning including PFMEA, Control Plan, FAI and inspection requirements
• Identify manufacturing and quality risks before production release
• Ensure quality requirements are properly transferred from customer/design requirements into manufacturing controls.

• Leverage WNC’s systems and lessons learned to implement robust quality systems throughout manufacturing operations.
• Drive site quality performance through data analytics and risk-based decision-making.
• Develop programs to reduce defects, scrap, rework, and cost of poor quality.
• Partner with manufacturing and engineering teams to improve process capability and product reliability

• Establish and maintain the site QMS based on ISO 9001 and applicable customer/industry requirements.
• Maintain effectiveness of the Quality Management System.
• Lead internal, customer, and third-party audits.
• Ensure compliance with environmental, health, safety, and ethical business requirements.

• Establish supplier quality expectations and performance metrics.
• Lead supplier quality improvement initiatives.
• Support sourcing activities by evaluating supplier capabilities and risks.

• Greenfield quality team set-up. Build and develop a high-performing quality organization.
• Coach and mentor quality leaders and technical professionals.
• Establish succession planning and organizational capability development programs

• Participate in strategic planning and operational reviews.
• Support new business opportunities and customer engagements
• Contribute to site profitability through quality and operational improvements

• 10+ years of quality leadership experience in networking products, automotive electronics, industrial electronics, wireless communication products manufacturing, or EMS industries.
• 7+ years of cross-functional team management experience.

Proven experience serving as a quality leader for high-end customers with recognized customer satisfaction

• Demonstrated outstanding results in quality improvement initiatives.

Experience in U.S. greenfield factory establishment, overseas site start-up, or large-scale manufacturing plant implementation is preferred.

• Quality Management Systems
• 8D / RCA / PFMEA / Control Plan / SPC and MSA
• Lean / Six Sigma, Supplier Quality Management, Reliability Engineering
• Risk and Change Management
• Strategic Thinking - ability to translate business objectives into quality strategies
• Customer Focus - strong customer advocacy and relationship management skills
• Operational Excellence
  - Ability to improve quality, cost, delivery, and efficiency.
• Ability to lead through influence across multiple functions.

• Influence & Collaboration- track record in building and developing high-performing teams.
• Multi-Cultural Adaptation- ability to manage and collaborate across…