Customer Service​/Ground Operations Agent

Customer Service / Ground Operations Agent

We are seeking a Customer Service / Ground Operations Agent who will provide service to all customers, including scheduled or charter services. Responsibilities also include ground operations, aircraft cleaning, security, operations and commissary duties as required.

No

• Combination of Education and Experience will be considered.
• Must be authorized to work in the U.S. as defined by the Immigration Act of 1986.
• Must pass a Criminal Background Check.
• Education:
  
  High School Diploma or GED.
• Certification:
  None.
• Years of
  
  Experience:
  
  Minimum one (1) year Customer Service experience equivalent in related training and/or experience; airline industry preferred.
• Valid/Unexpired Driver's License:
  Yes.
• Must be at least 18 years of age and possess a valid driver's license.
• Ability to read, write, and speak English in order to receive and understand instructions, directives, and ensure safety, as well as the ability to interact with customers.

• Basic computer skills; knowledge of general office equipment.
• People oriented, highly motivated with a positive and friendly attitude.
• Available to work varied hours including nights, weekends, and holidays; able to stay late for irregular operations.
• Well groomed and adhere to dress code policy.
• Ability to work efficiently under time constraints.
• Available to attend required training.

• Process tickets, check baggage, monitor carry‑on baggage for size and quantity, and assign seats.
• Provide information on arrival and departure times, boarding procedures, carry‑on regulations, and seating arrangements.
• Marshal in the planes and push back the aircraft.
• Handle denied boarding situations, solicit volunteers, re‑accommodate customers and provide hotel, meal, and taxi vouchers when appropriate.
• Assist customers with special needs, i.e., customers who need assistance in boarding.
• Load and unload baggage and co‑mail of various weight and dimensions to and from aircraft and applicable airport baggage areas.
• Operate heavy, motorized machinery/equipment including tugs, tractors, belt loaders, bag carts, push‑back tractors, deicers, etc.
• Enforce safety/security measures and monitor safety sensitive zones. Ensure FAA.
• Ensure Allegiant Air and airport regulations are followed.
• Other duties as assigned.

The Physical Demands and Work Environment described here are a representative of those that must be met to perform the essential functions. Reasonable accommodations may be made for individuals with disabilities.

Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, and use hands and fingers to operate a computer, keyboard, printer, and phone. May be required to lift, push, pull, or carry up to 20 lbs. May be required to work various shifts/days in a 24‑hour situation. Regular attendance is required. Exposure to moderate noise, temperature, and light fluctuations. Ability to work in a confined area and sit at a computer for extended periods.

Some travel may be required.

Regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate tools and equipment such as hand trucks, carts, ramps, tugs, etc. May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24‑hour situation. Regular attendance is required. Exposure to heights, small spaces, extreme noise, temperature, wind, and light fluctuations.

Ability to work in a confined area, crawl in and out of small spaces for extended periods, and wear personal protective gear. Some travel may be required.

Allegiant, as a national air carrier, is deemed an essential service provider during declared national and state emergencies. Team members will be required to report to their assigned trip or work location during emergencies unless prohibited by local, state, or federal orders.

Equal Opportunity

Employer:

Disability/Veteran.

We welcome all individuals from varied backgrounds and experiences to apply. Our company celebrates diversity, and we value the unique perspectives and talents that each person brings to our team.

For more information, see (Use the "Apply for this Job" box below)..jobs

$15 per hour.

• Profit Sharing
• Medical / Dental / Vision / Life / Disability Insurance
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401(k) with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Paid vacation, holidays, and sick time

• Profit Sharing
• Medical Travel Reimbursement
• Legal, Identity, and Pet Insurance
• 401(k) with an employer match
• Employee Stock Purchase Plan
• Employee Assistance Program
• Tuition Reimbursement
• Flight Benefits
• Sick time