Account Manager Leader

HBI Ion Labs, part of the Ourvita Group, is a U.S. leader in the contract development and manufacturing of innovative dietary supplements. From advanced cap-in-cap and liquid capsules to powders, gummies, and tablets, we bring ideas to life with precision and excellence. We are currently seeking a skilled and experienced Account Manager Leader to join our team.

The Account Manager Leader will oversee key customer relationships and lead a team of account managers. This role is responsible for driving strategic growth, ensuring exceptional client service, and aligning cross‑functional teams to deliver high-quality products.

• Lead, mentor, and develop a team of account managers to achieve performance goals. Set clear objectives, KPIs, and development plans for team members.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Serve as the primary contact for accounts, managing relationships including regular communication to understand current and future business.
• Build and strengthen customer relationships to achieve long‑term partnerships at all organizational levels.
• Responsible for customers’ Monthly KPI’s and Quarterly Business Reviews to customers and internal business leaders.
• Ensure team develops and executes account plans to achieve sales targets by identifying opportunities to increase and cross‑sell.
• Work with our sister companies to cross‑sell to common existing customers.
• Collaborate with internal teams (R&D, operations, procurement, quality assurance) to ensure timely and accurate delivery of products.
• Guide team for AM activities in successfully launching customer’s products within timelines.
• Overall responsibility for customer pricing, while through development and contract renewals.
• Responsible for strategic planning, budgeting, and forecasting for our existing customers.
• Maintain accurate customer records, keeping track of any contract updates and renewals.
• Utilize market data to gain insights, competitive advantages, and identify white space to expand sales within existing customers.
• Meet regularly with other team members to discuss progress and find new ways to improve business.
• Utilize Project Management tools to onboard customers, sponsor projects and serve as key contact.

Understand and adhere to Good Manufacturing Practices.

Safety Protocol:

• Stop any observed unsafe acts and obey facility safety rules and procedures.
• Correct or report any observed safety hazards.
• Support safety policies and programs.

Supervisory Responsibilities:

• Provides leadership and direction to their team.
• Help mentor and support career development of team members.
• Interviews, hires, and trains employees; plans, assigns, and directs work; appraises performance; rewards and disciplines employees; addresses complaints and resolves problems.

• Bachelor’s degree in business, sales, marketing or similar field preferred.
• Eight years or more of account management experience required.
• Familiarity or prior experience in the Nutraceutical, Food/Beverage industry, or packaging experience highly preferred.
• An equivalent combination of education and/or experience may be considered.

• Strategic thinker with a customer‑centric mindset.
• Ability to thrive in a fast‑paced, matrixed environment.
• Strong analytical and problem‑solving skills.
• Experience with international clients and global supply chains is a plus.
• Ability to multi‑task and adapt to a changing and fast paced environment.
• Effective communication skills and ability to inspire collaboration and teamwork.
• Ability to plan and manage at both the strategic and operational levels.
• Willingness to adhere to all principles of confidentiality.
• Must value operating in a collaborative work environment.
• Capable of interaction at all levels of the organization.
• Computer familiarity is a requirement, particularly with Microsoft Office Programs, CRM Systems and ERP Systems.
• Three years or more in supervisor or managerial experience.

At HBI Ion Labs, we are committed to providing our employees with a supportive and engaging work environment that fosters growth and development. We offer competitive market pay, annual bonus, and a benefits package including:

• Medical, Dental, and Vision coverage
• Basic Life, Accidental Death and Dismemberment (AD&D), Short Term Disability (STD) and Long‑Term Disability (LTD) benefits at no cost to employees
• Holiday pay and Paid Time Off (PTO)
• Opportunities for advancement
• Fitness discounts
• Tuition Reimbursement

If you are a motivated and skilled Account Manager Leader with a passion for excellence, we encourage you to apply today and join our dynamic team at HBI Ion Labs.