Commercial Operations Coordinator - LATAM Exports

Commercial Operations Coordinator - LATAM Exports

CONMED is a global leader in medical technology, dedicated to developing and delivering surgical and patient monitoring products that empower physicians to provide superior care, achieving better clinical outcomes for their patients.

Our products, recognized as technological front runners in their respective fields, are trusted by healthcare professionals worldwide. We serve key specialties including Orthopaedics, Laparoscopic, Robotic & Open Surgery, Gastroenterology & Pulmonology, and Cardiology & Critical Care, where the CONMED name is synonymous with quality and innovation.

With a diverse portfolio designed to meet the specific needs of each specialty, we offer our customers both choice and convenience, enhancing care at every touchpoint.

The Commercial Operations Coordinator is a strategic operational partner to the Latin America Exports Commercial Organization. This role provides high-quality, value‑adding support across contracts, pricing, regulatory processes, forecasting, and customer experience, serving as the primary liaison between the Commercial Team and cross‑functional stakeholders—Customer Experience, Regulatory Affairs, Service & Repairs, Legal and Compliance. The coordinator helps ensure timely execution, operational accuracy, and seamless support for distributors across the Latin America Export Region.

This role is essential in enabling sales acceleration, maintaining operational discipline, and strengthening overall commercial execution.

• Deliver exceptional service to internal stakeholders and external distributor partners, ensuring timely, accurate, and proactive communication.

• Manage distributor contracts throughout their full lifecycle, including creation, review, approvals, compliance tracking, and renewal planning.
• Act as liaison between Regional Business Managers, Legal, and external stakeholders to ensure timely and compliant contract performance.
• Maintain accurate pricing policies, ensuring adherence to established controls.
• Operationalize price increases, update regional price lists, and support commercial pricing governance.
• Partner with the Regulatory team and RBMs to support registration renewals, track required documentation and maintain visibility on registration timelines.
• Ensure proper planning and proactive risk identification related to regulatory requirements in each market.

• Serve as the primary point of contact between distributors and the International Service & Repairs team.
• Coordinate repair requests, follow up on service parts and quotations, ensure service quality, and promote high levels of customer satisfaction.
• Support the commercial team by maintaining accurate weekly, monthly, and annual sales forecasts.
• Key liaison between SOP Team and RBM’s to support consistency for pipeline visibility, forecasting, and management reporting.
• Bridge communication between RBMs, the Customer Experience team, and distributors on order status, returns, inventory availability, fulfillment timelines, and loaner kit requests.
• Monitor escalations and support timely resolution of customer-related issues.

• Bridge communication between RBMs and the Customer Experience team on order status, returns, inventory availability, fulfillment timelines, and loaner kit requests.
• Monitor escalations and support timely resolution of customer-related issues.

• Bachelor’s degree in Business Administration, Engineering, Supply Chain, or related field.
• 5+ years in medical device commercial management, operations management, or commercial administration, preferably in a regional or multi‑country role.
• Strong knowledge of commercial administration processes.
• Strong data analytical and organizational skills with a keen attention to detail.
• Proficiency in ERP/MRP systems (SAP, Oracle, Net Suite, or similar).
• Excellent communication and problem-solving abilities with a cross-functional mindset.
• Experience with Excel/PowerPoint, Salesforce, Power BI and task management tools (Trello, Notion, etc.).

• Not Applicable

• Full-time

• Customer Service and Strategy/Planning
• Industries:
  Medical Equipment Manufacturing

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