Client Service Coordinator

Overview

Client Service Coordinator (CSC) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with associates and clients, and coordinates care in a welcoming and efficient manner.

• Actively recruit new clients by promoting hospital services and routing clients and pets to ensure superior client care and maximum productivity.
• Maximize the number of pets seen by the hospital team through a productive, efficiently run hospital to support wellness plan clients.
• Provide professional, efficient, and exceptional service at all times; welcome clients and pets, educate them about their pet’s health, and encourage hospital visits.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs, and hospital services.
• Assist incoming clients with documentation, entering pet information and history, proper identification, and ensuring prompt service.
• Assist outgoing clients by providing instructions, information and invoices, dispensing medications per veterinarian instructions, selling retail products, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task — manages multiple tasks at one time; shifts attention quickly under distracting conditions without loss of accuracy.
• Communication skills:
  Reads, writes, and speaks fluent English with proper grammar and vocabulary; strong written and verbal communication.
• Organizational ability:
  Demonstrates a systematic approach and keeps things orderly.
• Problem solving:
  Identifies, analyzes, and solves problems; translates problems into practical solutions.
• Client service skills:
  Delivers attentive, courteous, and informative service.
• Intellectual ability:
  Follows instructions accurately and consistently; can provide directions.
• Mathematical ability:
  Basic arithmetic as required.

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Business Development and Sales
• Industries: Veterinary Services

Tampa, FL