Customer Service Representative

Customer Service Representative 2 (Open)

Location:

Largo, FL (Retail Solutions) – Management

Airgas is hiring a Customer Service Representative in Largo, FL! You will ensure outstanding customer service through fast and accurate processing of orders and service requests. You will take inbound and make outbound calls, coordinate CO
• fills and service calls with customers, provide estimated time of arrivals, and coordinate with drivers and Area Beverage Managers. You will follow the escalation process to ensure customer satisfaction, handle general inquiries, and perform basic troubleshooting.

Recruiter:
Matt McCain –  |  (call/text)

• Determine course of action according to customers’ needs
• Work with route drivers and service technicians to provide estimated time of arrival for service and CO
  • fills
• Follow up with customer and advise on response method and time frame
• Coordinate with A/R on delivery issues due to non-payments
• Liaison between customers and drivers to help business run efficiently
• Non-technical customer support
• Handle next-level Customer Service issues
• Troubleshoot calls
• Exhibit excellent follow-up skills
• Work with different departments on training and projects
• Answer phones and respond to customer requests
• Provide customers with product and service information
• Transfer calls to appropriate departments
• Assist with special projects given by supervisors
• Assist with voicemail requests
• Assist with rush deliveries
• Update and create processes as needed
• Assist with portal/email orders

• High school diploma or general education degree (GED); or one to two years related experience and/or training; or an equivalent combination of education and experience.
• Google Suites and/or Microsoft Suite

We care about and support all Airgas associates. This is evident not only through competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer a 401(k) plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

Your differences enhance our performance.

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, customers, and community stakeholders. We welcome and consider applications from all qualified applicants, regardless of race, gender, sexual orientation, religion, disability, or any other protected characteristic.

We are an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide company, is a government contractor subject to the Vietnam Era Veterans’ Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to individuals with known disabilities to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation, please contact us by email at us-ac

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hard‑goods and related products; one of the largest U.S. suppliers of safety products, and a leading supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation.

Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience:
At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, ensuring our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career – whatever path you choose.

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