Customer Service Representative

Position: Customer Service Representative 2
* Determine course of action according to customers' needs
* Work with route drivers and service technicians to provide estimated time of arrival for service and C02 fills.
* Follow up with customer and advice on response method and time frame
* Coordinate with A/R on delivery issues due to non-payment
* Liaison between customers and drivers to help business run efficiently
* Non-technical customer support
* Handles next level Customer Service issues.
* Troubleshooting calls.
* Excellent follow up skills
* Work with different departments on training and projects
* Answer phones and respond to customer request
* Provide customers with product and service information
* Transfer calls to appropriate departments
* Assist with special projects given by supervisors
* Assist with voicemail requests
* Provide customers with product and service information
* Assist with rush deliveries
* Update and create processes as needed
* Assist with Portal/ Email Orders To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
* Google Suites and/or Microsoft Suite Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation.

Airgas associates are empowered to share ideas, take initiative and make decisions. Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience:
At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you’ll find a welcoming workplace where you’re valued for who you are and where you can fill your potential while growing a fulfilling career — whatever path you choose.

We want to ensure a safe experience for everyone interested in joining Airgas. Please be aware of fraudulent job offers that are circulating, falsely using the Airgas name and brand. These scams often involve individuals or organizations impersonating Airgas recruiters or employees through fake emails, social media, and websites. They may attempt to request personal information or, critically, ask for payment for various reasons like application fees, training, or visa processing.

** Please be advised that Airgas and our authorized recruitment partners will never ask you for money at any stage of the recruitment process.
** You may verify job postings through our official global  at any time. If you receive a suspicious job offer or request for payment/sensitive data, we strongly advise that you do not respond or click on any links. We encourage you to verify the source carefully and only interact through our official channels. We appreciate your interest in Airgas and are committed to combating these fraudulent activities to protect job seekers.

If you wish to report an incident, please contact us via this
#J-18808-Ljbffr