Customer Support Representative

R Customer Support Representative (Open)

Location:

Largo, FL (Retail Solutions) - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

At Airgas, we RESPECT
, HONOR and VALUE diversity.

Airgas is Hiring for an Customer Support Representative in Largo, FL!

We are looking for you !

• Monday thru Friday, daytime hours.
• Comprehensive Family Benefits: Airgas offers a full benefits package designed to support your whole life, including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: We offer a 14-week paid child birth benefit to support growing families.
• The Customer Support specialist is responsible for resolving customer issues, concerns, escalations and inquiries. The support specialist performs daily responsibilities via email & via phone to ensure that our customer needs are being taken care of with efficient and effective service and resolution.
• Review and resolve assigned issues and inquiries
• Ensure mandatory Queue coverage
• Cancellations and Rejections
• Assist and Support Espri Gas "TMG" customer request
• Ability to assist and manage department mailboxes
• Serve as communicator between Customer Service and Key Accounts
• Ability to work with Airgas internal associates across the organization
• Assist with overflow calls
• Rush Deliveries
• Assist with Non-Strategic Return Labels
• Manage FTO's
• Order Entry for Esprigas
• Assist with problem solving for Esprigas
• Assist with Escalations
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Your benefits start after just 30 days of employment

________________________

Are you a MATCH?

To perform this job successfully within a timely manner with a sense of urgency for our customer needs. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Good organizational and people skills.
• Accountability, assume responsibility for all actions and follow through to ensure you and your team complete tasks and assignments with attention to detail.
• Professionalism, present yourself in person and on the telephone in a way that is refined, polished, courteous, controlled, warm and helpful.
• Positive Attitude, wear a smile and conduct yourself with an upbeat demeanor, while demonstrating flexibility and approachability towards team members, customers and patients.
• Problem Solving, proactive in anticipating and preventing problems before they arise, and addressing them and taking ownership.
• Responsiveness, respond promptly to the needs of our internal and external customers.
• Initiative, if a task needs to be done willing to provide above and beyond efforts.
• Stewardship protects and ensures the best interest for the company.
• Leadership, mentor to peers and fellow team members and new employees by exemplifying the characteristics of excellent customer service at all times.
• Compassion, caring and empathetic to feelings, thoughts and experiences of team members, customers without judgment.
• Collaboration among team members and other departments on team building ideas, creation of processes, assisting others and taking ownership.

________________________

We care about and support our Airgas Families. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, short-term and long-term disability, life and accidental death and dismemberment (AD&D) insurance,…