Quality Assurance Program Coordinator

Join the Quality Assurance Program Coordinator role at Pinellas County Government
.

Pay Range
: $77,667.20/yr - $85,433.92/yr (actual pay based on skills and experience; discuss with recruiter).

Location
: 10750 Ulmerton Road, Largo, FL 33778.

Work Schedule
:
Monday – Friday, 8:00 a.m. – 5:00 p.m.

• Coordinate Quality Assurance (QA) and Quality Improvement (QI) department‑wide activities and establish automatic triggers for specific actions.
• Maintain oversight of the Quality Assurance Review (QAR) process for EMS/Fire Administration, Regional 911, Billing & Financial Services, and Support Services divisions.
• Prepare written and oral presentations about QA/QI programs for leadership and employee groups.
• Review department policies regularly and enforce consistent standards.
• Meet regularly with division QA Associates, set standards for timely incident and system reviews, and identify performance improvement opportunities.
• Gather QA data from all divisions for monthly performance reporting, analysis, and recommendations.
• Supervise subordinate employees and track training and certification of all SES personnel.
• Mentor personnel, contractors, stakeholders, and the public regarding QA/QI best practices.
• Perform other related duties as assigned.

Experience
:
First responder EMS system or health care system experience.

Degree
:
Business, Public Administration, Health Care Administration, or related field.

• At least 8 years of the required experience; or
• Associate degree with 6 years of experience; or
• Bachelor’s degree with 4 years of experience; or
• Master’s degree with 2 years of experience; or
• PhD with some relevant experience.
• Work a variety of schedules, including mandatory periods in special, emergency, or disaster situations.

• Health Care system experience.

• Team management principles and practices.
• Public works operations and maintenance, including work‑management systems and inventories.
• Operations equipment and its use.
• Relevant methods and techniques for the area of responsibility.
• Best management practices for infrastructure asset management.
• Budget planning and accounting methods.
• Performance review skills and compliance assurance.
• Performance management and analysis.
• Public speaking and public relations; effective oral and written communication with diverse audiences.
• Budget planning and management methods.
• Computer and software application proficiency.
• Operational management of day‑to‑day programs and communications with public and private organizations.
• Work planning, supervision, and evaluation of professional and support personnel; effective relationships with county, state, federal officials, contractors, staff, volunteers, and the public.
• Agricultural: partnership with agencies and organizations for public works project delivery.
• Independent complex task execution and handling non‑routine matters.
• Appropriate policy and rule enforcement with tact and courtesy.
• Computer system operation for information entry, retrieval, monitoring, and reporting.

The work is predominantly sedentary with occasional exertion of up to 10 pounds.

• Visual:
  Adequate to operate office equipment and read/write reports.
• Hearing:
  Adequate for in‑person and telephone conversations and transcription device listening.
• Speaking:
  Adequate for effective communication in person and by telephone.
• Mental Acuity:
  Rational decision‑making using logic and deduction.
• Speech:
  Clear expression of detailed or important instructions.
• Repetitive Motion:
  Significant wrist, hand, or finger movements.

• Dynamic environment requiring sensitivity to change and responsiveness to evolving goals and priorities.

• Comprehensive Benefits Package:
  Medical, dental, vision, life insurance, flexible spending accounts, and more.
• Florida Retirement System (FRS).
• Generous leave time.
• Wellness Program:
  County gyms 24/7 and wellness initiatives.
• Deferred compensation options.

Associate

Full‑time

Quality Assurance

Government Administration