Patient Care Specialist

Position: Patient Care Specialist I
** Job Description Summary
** The Front Desk Receptionist is the first point of contact for patients and visitors in a managed care primary care clinic. This role ensures a welcoming environment while managing patient check-in/check-out, scheduling, insurance verification, and communication with clinical staff. The receptionist supports smooth clinic operations by balancing customer service with accuracy, efficiency, and compliance with healthcare regulations.
** How will you make an impact & Requirements
*** Greet patients, visitors, and vendors in a professional and courteous manner.
* Manage patient check-in and check-out, ensuring accurate collection and entry of demographic, insurance, and billing information.
* Verify insurance eligibility and obtain necessary authorizations prior to appointments.
* Collect copayments, balances, and issue receipts; reconcile payments at end of day.
* Schedule, reschedule, and confirm patient appointments in accordance with clinic policies and provider availability.
* Answer multi-line phones, respond to inquiries, and route calls/messages to appropriate staff.
* Maintain confidentiality and comply with HIPAA and all clinic policies.
* Support managed care requirements, including verifying referrals and authorizations as needed.
* Communicate effectively with providers and medical assistants to support patient flow.
* Assist with patient forms, medical records requests, and other administrative tasks.
* Monitor the waiting area and ensure patient comfort and safety.
* Participate in quality initiatives such as patient satisfaction efforts and managed care documentation accuracy.

Mosaic Health is a national care delivery platform focused on expanding access to comprehensive primary care for consumers with coverage across Commercial, Individual Exchange, Medicare, and Medicaid health plans. The Business Units which comprise Mosaic Health are multi-payer and serve nearly one million consumers across 19 states, providing them with access to high quality primary care, integrated care teams, personalized navigation, expanded digital access, and specialized services for higher-need populations.

Through Mosaic Health, health plans and employers have an even stronger care provider partner that delivers affordability and superior experiences for their members and employees, including value-based primary care capacity integrated with digital patient engagement and navigation. Each of the companies within Mosaic Health provide unique offerings that together promise to improve individuals' health and wellbeing, while helping care providers deliver higher quality care.

For more information, please visit  Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

If you require an accommodation for the application or interview process, please let us know and we will work with you to meet your needs. Please contact  for assistance.
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