Hospitality Coordinator

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

With a talented team of 750+ Roofsters, our collaborative, can‑do culture fuels our growth. In 2022, we closed our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa, Rent Prep, and Mynd, and in 2025 Roofstock took an ownership stake in Casago, expanding our platform to support both long‑term and short‑term rental investment services.

• We are entrepreneurs – launch a startup within a startup
• We are better together – work across functions & business units to do it fast and well
• We focus on impact – build a profitable business unit with satisfied owners, teammates, and guests
• We think like investors – enhance owners’ and Roofstock’s ROI

Roofstock’s STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people, in particular our owners, guests, and teammates. We extend our hospitality to everyone around us, there’s no such thing as “not my job,” and we celebrate our wins together. We plan to expand within our current markets as well as roll out new markets in the years to come.

As a Hospitality Coordinator, you’ll serve as the on‑the‑ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in‑market issues during and between stays. This role is a combination of property caretaker and runner, and may include work generally associated with that of a hotel front desk.

You’ll be field‑based, covering a subset of homes in your zone, and will report to the Team Lead, Hospitality Ops.

• Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and report issues via our task management systems
• Restock consumables and inventory supplies to maintain FCS readiness
• Leave hospitality touches such as gifts and welcome notes for arriving guests
• Handle basic maintenance tasks (e.g., light‑bulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues
• Support turnovers with tasks like bed‑making, resetting decor, tidying, and removing trash
• Respond quickly to urgent in‑stay needs or on‑the‑ground guest issues when dispatched
• Track supply usage and flag homes with unusual patterns or repeated problems
• Be a visible, professional presence in the field, supporting teammates and guests as needed, including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners
• Support Hospitality Managers with dispatching of field tasks during non‑peak times of day
• Primarily support the operations of your zone while being available to assist other zones as needed based on market need
• Other duties as assigned

• Guest satisfaction and review scores (portfolio average above 4.8)
• Number of inspections completed per shift/day
• Completion rate and accuracy for assigned tasks
• Responsiveness to urgent or in‑stay issues
• Homes consistently meeting FCS standards as verified by market leadership

• 1+ years of experience in hospitality, property care, vacation rentals, or related field
• Detail‑oriented and highly reliable
• Ability to follow checklists and brand standards consistently
• Physically capable of lifting 25 + lbs and walking/standing throughout the day
• Strong communication skills and service‑minded attitude
• Comfort using mobile apps and task tracking tools
• Valid driver’s license and reliable vehicle required
• Able to work weekends, holidays, and on‑call rotations

• Must be comfortable walking, standing, bending, lifting up to 50 lbs
• Frequent travel within market and regular driving between…