Emergency Communications Supervisor

This is difficult and responsible work, providing close first-line supervision to personnel and activities on a shift in the Communications Center. This position is responsible for ensuring that quality customer telecommunications service is delivered to members of the community and the department courteously, professionally, and timely. Work is performed under the direction of the Emergency Communications Manager. Employees are subject to rotating shift assignments, including working weekends and holidays.

Additional $5,000 employee benefit dollars; the unused balance of which can be kept as taxable income

Defined Contribution Plan 401(a) with a generous 6.5% City match

Benefits also include 12 paid holidays and 24-hour full access to City fitness center. Continuous learning is supported through tuition reimbursement and professional development opportunities.

May receive $4,000 in relocation assistance for candidates outside Pinellas, Pasco, Hillsborough, or Manatee counties.

All employees share components of leadership, management, technical, and team skills to assist in making the City of Largo the community of choice in Tampa Bay.

Demonstrates an understanding and reflection of the City’s mission, vision, and values and a commitment to achieve organizational goals aligned with the City’s strategic plan

Champions a positive, high-performance work culture that encourages and embraces new ideas, develops individuals, and welcomes and encourages diverse perspectives

Articulates strategic and innovative thinking and provides clarity to deliver superior services

Approaches the job with enthusiasm and curiosity to promote a solutions-oriented work culture

Effectively manages assignments and priorities to ensure the fulfillment of projects, tasks, and responsibilities

Follows suggested procedures to ensure the highest standards of risk management, employee safety, and risk avoidance

Directs and supervises Emergency Communications Dispatchers assigned to the Communications Center each shift

Schedules personnel for appropriate staffing levels; coordinates training for new personnel; plans and coordinates development of employees, which includes providing professional growth opportunities to subordinates

Reviews and evaluates subordinate’s work performance; recommends disciplinary action, as required; counsels subordinates and assists as necessary in any work-related problems, and when requested, directs the employee to the proper resource for assistance with personnel problems

Enforces the rules, regulations, policies, and procedures of the department; takes the initiative to identify and resolve problems

Assists in the preparation and control of the budget; maintains records and data for statistical analysis, as required

Receives in-coming calls for service; handles complaints from citizens

Assists in the preparation and control of the budget; maintains records and data for statistical analysis, as required

Coordinates the Communications Center activities during difficult situations and/or major emergencies

Performs short and long-range planning and assists in meeting established goals and objectives

Inputs, accesses, and retrieves data from computer systems

Deals with equipment malfunctions and schedules maintenance of the Communications Center equipment

Acts as the liaison with police operational supervisors

Supports honest and transparent decision-making

Collaborates with all team members in a way that builds upon ideas and takes personal accountability and ownership of projects, roles, and assignments

Actively participates/engages with fellow supervisors in monthly management team meetings

Openly exhibits a positive attitude, in words and action, and encourages others to do the same

Performs related work as required.

As a condition of employment, City of Largo employees will be required to work as directed during an undeclared and/or a declared emergency. All employees are subject to recall around the clock for emergency response operations, which may require irregular work hours, work at…