Retail Associate

Retail Associate

Join to apply for the Retail Associate role at Ross Stores, Inc.

Bring your talents to Ross, our leading off‑price retail chain with over 2,200 stores, and a strong track record of success and growth. Our focus has always been bringing our customers a constant stream of high‑quality brands and on‑trend merchandise at extraordinary savings. All while providing a fun and exciting treasure hunt experience.

As part of our team, you will experience success, career growth, teamwork, and our commitment to diversity, equality, inclusion, and community.

Our corporate headquarters are in Dublin, CA, with buying offices in New York City, Los Angeles, and Boston, and nine distribution centers nationwide. With 2023 revenues of $20.4 billion, we are a Fortune 500 company committed to providing an inclusive work environment with continuous learning opportunities and development for our teams.

The Retail Associate is responsible for ensuring our customers have a positive shopping experience. The Associate greets customers, treats fellow associates with respect, follows best practice standards, maintains a clean work area, and ensures proper merchandise presentation. They are expected to be engaged in these tasks during all working hours and will perform a range of functions across the store as business needs require.

• Understands that safety is the number one priority and practices safe behaviors in everything they do.
• Maintains a high level of awareness on the sales floor to create a safe and secure shopping environment for everyone.
• Treats all customers and associates with respect and courtesy; is friendly and professional at all times.
• Assists customers in any way necessary – is register‑trained, assists customers with merchandise, and answers questions in a polite and knowledgeable manner.
• Provides prompt and efficient responses to customers at all times and handles all customer issues in a courteous and helpful way, calling a member of the store leadership when needed.
• Represents and supports the Company brand at all times.
• Performs cleaning tasks such as sweeping, mopping, dusting, wiping counters and mirrors, replenishing restroom supplies, disinfecting high‑touch areas, and maintaining merchandise, customer, and team areas.
• Maintains a professional appearance and adheres to the Company's dress code at all times.
• Performs daily assigned sizing and recovery per company best practice to ensure a neat, clean, and organized store that is well‑maintained and efficiently merchandised to standards.
• Expedites newly received merchandise receipts to the sales floor with a sense of urgency, merchandising all items per company best practice to the monthly presentation guidelines and maintaining merchandise/brand name familiarity within departments to assist customers.
• Understands the Loss Prevention Awareness program, the Shortage Highway, the Store Protection Specialist (SPS) position (where applicable), and merchandise protection standards.
• Demonstrates integrity and honesty in all interactions with associates and customers, safeguarding confidential information, cash and credit card information, and merchandise.
• Follows all Mark‑Out‑of‑Stock (MOS) policies, including the identification of MOS merchandise, proper processing of each piece and the notification of Store Leadership to review and approve all disposals.
• Follows all policies and procedures concerning cash, check, charge card and refund transactions, voids and offline procedures while maintaining a high level of accuracy when handling bankable tenders.
• Demonstrates a sense of urgency to efficiently perform their role, maximizing productivity by executing all store best practices and minimizing steps and touches in their workflow.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Effectively communicate with customers, associates and store leadership in a friendly, respectful, cooperative and pleasant manner.
• Ability to perform basic mathematical…