Part-Time Retail Sales Associate

Part‑Time Retail Sales Associate

Join to apply for the Part‑Time Retail Sales Associate role at Surterra Wellness
.

Schedule Requirements:
Evenings and weekends required.

Worksite:
Surterra Wellness, Largo FL.

As a Retail Sales Associate, you are the face of our retail locations, providing exceptional service and product knowledge to our customers. Your role is pivotal in driving revenue through effective sales strategies, maintaining store standards, and fostering a welcoming environment.

• Drive Sales and Revenue:
  • Utilize upselling and cross‑selling techniques to increase sales.
  • Meet or exceed individual and team sales targets.
  • Stay informed about current promotions, sales, and programs to inform customers effectively.
• Customer Service:
  • Greet and assist customers, ensuring a positive shopping experience.
  • Provide detailed product information and recommendations.
  • Handle customer inquiries, complaints, and returns professionally.
  • Responsible for high‑quality patient customer service, retrieving patient information when required from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA‑compliant paperwork.
  • Package pre‑orders efficiently and accurately for reserve‑ahead pickups.
  • Obtain the appropriate documentation from each patient at every delivery, ensuring validity of their identification and registration with Medical Marijuana Use.
  • Deliver products to customers in the store or via home delivery.
• Store Operations:
  • Operate POS and any auxiliary sales systems and handle sales transactions accurately.
  • Maintain a clean, organized, and well‑stocked sales floor.
  • Assist with inventory management, including receiving and stocking merchandise.
  • Set up and dismantle promotional displays and visual merchandising.
  • Follow all state regulations pertaining to certified cannabis retailers.
  • Other duties as assigned.
• Compliance and Record‑Keeping:
  • Maintain accurate records of sales and customer interactions.
  • Ensure compliance with HIPAA and other regulatory requirements.
  • Follow loss prevention guidelines and monitor for suspicious activity.

• Age 21 or over (Industry Requirement).
• High School Diploma or equivalent (Industry Requirement).
• Valid Government‑Issued Photo  (Industry Requirement).
• Flexible schedule, including evenings, weekends, and holidays.
• 1 year of experience in retail or a related customer service role.
• Proficiency in operating POS systems and handling transactions.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and resolve issues promptly.
• Class D Driver's License (Massachusetts) or Class E Driver's License (Florida) and current DMV printout with no major violations or specified moving violations.

• Experience in the cannabis industry.
• Familiarity with inventory management systems.
• Ability to speak another language to assist guests.

• Must be able to remain in a stationary or mobile position for prolonged periods during the shift.
• Ability to assist with lifting stock and materials (up to 50 lbs or more).
• Occasionally position self to retrieve product or material in the store throughout the duration of the shift.
• Comfortable working in a fast‑paced retail environment.
• Ability to bend in repetitive motion.

• Are self‑motivated; micro‑managing isn't fun for anyone.
• Roll your sleeves up and do the work; strategy is important, but so is getting stuff done.
• Can work fast and be flexible; our industry is always changing.
• Play nice with others; we collaborate with each other a lot.
• Think creatively; sometimes, the "traditional" solution isn't the best one.

• Employee discount.
• Balance and flexibility; paid time off, paid parental leave, flexible work arrangements.
• 401k enrollment.
• Pet Insurance.
• Tuition Reimbursement Programs.
• Consistent, reliable benefits; full medical/vision/dental (full‑time only).

We are an Equal Opportunity Employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other characteristics that make our employees unique.

Our Vision:
Pioneer well‑being and improve the quality of life for humanity through the benefits of cannabinoids.

Our Mission:
Build a leading, global well‑being company through the best talent, our values, trusted brands, science, technology‑based innovation, and a relentless focus on execution and continuous improvement.

Our Values:
Integrity | Collaboration | Alignment | Intentionality | Accountability | Agility.