Technical Account Manager

In the burning heat, up in space, in the freezing cold, inside our bodies or just in our everyday lives.

No matter where, our PCBs must deliver what they promise, every day, every time and always. This is why we need you.

We are currently more than 686 persons working together in our 19 companies all around the world. If you want to develop together with a multicultural company in constant growth – join us!

Meet Tiziana Melfi, Customer Support at NCAB Group Italy

USA, Largo FL, USA

At NCAB Group, it is our people that make us unique. You will work in a global and fast-growing environment with high employee engagement and continuous competence development. Join us on our journey to become the Number 1 PCB producer, wherever we are.

At NCAB Group, as a Technical Account Manager professional, you'll join a passionate and collaborative team offering you the opportunity to contribute, learn and grow together. Your team in Largo, Florida is happy to welcome you!

Since 1993, our focus has been on delivering high-quality PCB solutions by combining global expertise with local support. Inspired by our vision, Making PCBs easy, we build long-term partnerships based on trust, quality and technical excellence.

On our growth past we invest in people, digital transformation and sustainable business practices—creating opportunities to learn, grow and make an impact.

• Serve as the primary point of contact for customers, outside sales, and be part of the technical sales teams.
• Build and maintain strong customer relationships with a proactive and solution-driven approach.
• Manage accounts throughout the entire sales cycle—from order placement to fulfillment.
• Provide exceptional communication and negotiation skills to ensure seamless customer experiences.
• Collaborate in a value-driven, team-oriented environment with short decision-making channels.
• Focus on problem-solving rather than just taking orders—be a solutions provider!

• Work with a sense of purpose
• Enjoy a good onboarding, mentoring, social engagement, possibilities, work life balance, the team, continuous training/education and room to grow

• Proven experience in Technical Sales support/Account Manager with a track record of customer success
• Must have a knowledge of PCBs' and PCB Manufacturing
• Strong negotiation skills and the ability to manage long sales/order cycles.
• Exceptional communication—comfortable picking up the phone and engaging directly with customers.
• Highly organized, detail-oriented, and able to work independently in a fast-paced environment.
• Experience with order entry/enterprise systems is a plus.
• Knowledge of the Printed Circuit Board (PCB) industry is required.
• Associate’s degree in business or related field required or 5-10 years of related experience.
• Competitive Compensation: salary + bonus- (DOE)
• Comprehensive Benefits:
  Health, Dental, Matching 401(k), Short & Long-term Disability, and $25K Life Insurance—all starting Day 1.
• Professional Growth:
  Tailored 90-day onboarding program + ongoing training.

We believe that being satisfied with one’s work is not enough – we want our employees to be engaged, since it leads to higher employee and customer satisfaction, profit and growth.

Reaching your full potential is vital for our success. To achieve that we offer for example our global online learning platform – NCAB Academy – as well as global training programs in sales, customer support, tech and leadership.

Meeting, sharing…