Customer Outside Assistant

The role requires flexibility to work across a range of operational functions including freight and tourist check-in, vehicle marshalling, bus driving, vessel discharge and loading operations, traffic management, and general terminal support. The postholder will work as part of the wider operations team to ensure ferry schedules are maintained, customer service standards are achieved, and all activities are carried out safely and securely.

• Assist with vessel arrival and departure operations.
• Marshall freight vehicles, tourist vehicles, coaches, and foot passengers safely and efficiently within terminal areas.
• Direct traffic to designated check-in lanes, holding compounds, loading lanes, and vessel embarkation points.
• Support vessel loading and discharge activities in accordance with operational procedures.
• Maintain clear and safe traffic flows throughout the terminal.
• Monitor vehicle holding areas and optimise lane utilisation to maximise terminal efficiency.
• Conduct routine operational inspections and report defects, hazards, incidents, or unsafe conditions.

• Experience working in a customer-facing environment.
• Experience operating within a safety-critical environment.
• Experience working as part of a team.
• Experience managing competing priorities in a fast-paced environment.

• Previous experience within ports, shipping, logistics, transport, or ferry operations.
• Experience of vehicle marshalling or traffic management.
• Experience operating passenger transport vehicles.

If you have further questions then please reach out to the hiring manager Miki Lock, Cluster Port Manager Irish Sea for an informal discussion.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work, and we are working towards increasing diversity across all of our colleagues. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. #pando