Customer Service

Position: Customer Service Openings – Hiring Immediately

Location: Las Cruces, NM

Job Type: Full-Time & Part-Time

Pay Types: Hourly + Bonus

Benefits & Perks: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

Application Details: No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a
natural problem solver with a passion for helping others? We’re looking for
Customer Service Agents
to join our growing team
immediately
! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands.

This is more than just a job it’s a chance to
launch your career
with a company that values
growth, learning, and advancement
.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

Key Responsibilities:

• Handle
  inbound and outbound calls
  in a professional and friendly manner.
• Resolve customer issues efficiently, aiming for
  first-call resolution
  .
• Research and coordinate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Use our
  knowledge base and training
  to answer questions and follow procedures.
• Protect customer privacy and handle sensitive information with care.
• Escalate issues when necessary to ensure customer satisfaction.
• Stay up to date with training, meetings, and process updates.
• Maintain
  excellent attendance and punctuality
  .

CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be
  18 years or older
  .
• High school diploma or equivalent
  .
• Strong
  communication and organizational
  skills.
• Ability to
  type at least 20 WPM
  .
• Basic knowledge of
  Microsoft Office
  and
  Windows OS
  .
• Reliable
  attendance and punctuality
  .
• Strong
  problem-solving, conflict resolution
  , and multitasking skills.
• A
  customer-first mindset
  : empathetic, patient, and responsive.
• Team-oriented with a
  drive to succeed
  in a fast-paced environment.

Preferred (Not Required)

• 1+ year of experience
  in customer service, tech support, sales, chat, or admin roles.
• Experience in a
  contact center
  or
  government-related work
  .

CONDITIONS OF EMPLOYMENT All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You…