Call Center Sales Representative ; Entry-Level

Position: Call Center Sales Representative I (Entry-Level)

Location

Las Cruces, NM

Job Type

Full-Time & Part-Time

Pay Types

Hourly + Bonus

Benefits & Perks

Local Representative:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises.

Application Details

No Resume Required, Entry-Level

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team!

We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre‑employment test.

Position Responsibilities

Key Responsibilities

• Handle inbound and outbound calls with professionalism and empathy
• Use product knowledge and training to recommend solutions and close sales
• Build rapport, listen actively, and address customer needs effectively
• Research account details and collaborate with internal teams to resolve issues
• Manage customer accounts and process orders accurately using our systems
• Follow scripts, policies, and procedures to ensure consistency and compliance
• Protect customer data and handle sensitive information responsibly
• Escalate complex issues to appropriate team members when needed
• Stay current with training, system updates, and team communications
• Maintain excellent attendance and punctuality

Candidate Qualifications Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

• Must be 18 years or older with a high school diploma or equivalent
• Strong verbal and written communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable, punctual, and self‑motivated
• Skilled in conflict resolution, problem‑solving, and negotiation
• Customer‑focused with empathy, patience, and responsiveness
• Ability to multitask and manage time effectively
• Team‑oriented with a positive attitude
• Comfortable in a fast‑paced, evolving environment
• Strong interpersonal skills and relationship‑building ability

Preferred Qualifications

• 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
• Experience in state or federal work environments

Conditions of Employment All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details Want an employer that values your contribution?

At MCI, we believe that your hard work…