Sales Representative

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world. In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program, you’ll gain the tools and support you need to thrive and grow.

• Make outbound and receive inbound calls in a professional and courteous manner
• Educate customers on products and services, identifying upsell opportunities
• Understand customer needs and recommend tailored solutions
• Use internal systems to manage accounts and process transactions accurately
• Research and resolve customer issues, coordinating with other departments as needed
• Accurately document customer interactions and follow established procedures
• Adhere to scripts, policies, and compliance standards
• Maintain confidentiality and handle sensitive information responsibly
• Escalate complex issues to supervisors or appropriate teams
• Stay current with training, updates, and system changes
• Meet attendance and scheduling expectations

• Must be 18 years or older
• High school diploma or equivalent
• Excellent verbal and written communication skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Familiarity with Windows operating systems
• Dependable and punctual with a strong work ethic
• Strong problem-solving and conflict resolution skills
• Customer-focused, empathetic, and solution-oriented
• Ability to multitask and manage time effectively
• Comfortable in a fast-paced, evolving environment
• Team-oriented with strong interpersonal skills

• Starting compensation is based on experience, with competitive benefits and incentives designed to support and reward team members
• Paid Time Off: PTO and paid holidays
• Incentives & Rewards: contests with cash bonuses and prizes
• Health Benefits:
  
  medical, dental, and vision coverage after 60 days; MEC plans after 30 days; options vary by location
• Retirement Savings: retirement savings programs, where available
• Disability Insurance: short-term disability coverage
• Life Insurance: life insurance options
• Supplemental Insurance: accident and critical illness
• Career Growth: focus on internal promotions and advancement opportunities
• Paid Training: training while earning a paycheck
• Casual Dress Code: comfortable work attire

• Location:
  
  Various MCI locations; remote opportunities may vary by role
• Employment Type:
  
  Part-time
• Job Function:
  Sales and Business Development
• Industries: IT Services and IT Consulting

The employer reserves the right to revise this job description at any time. This description is not an employment contract, and either party may terminate employment at any time for any reason. This job description includes essential functions and duties but may not enumerate all tasks requested by supervisors. MCI provides reasonable accommodations to qualified applicants and employees in accordance with applicable laws.

MCI is an equal opportunity employer and does not discriminate based on protected characteristics.