Internet & Phone Sales Representative

LOCATION:

Las Cruces, NM JOB TYPE:
Full-Time & Part-Time PAY TYPES:
Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS:
No Resume Required, On-site Interview

POSITION OVERVIEW:

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.
Are you a persuasive communicator with a positive attitude and a drive to succeed? We're looking for full-time Internet & Phone Sales Representative to support a variety of outbound projects across our growing contact center network.
Whether you're just starting your career or looking to take the next step, we offer flexible schedules ,
industry-leading training , and real opportunities for advancement including roles in Supervision, Training, Talent Acquisition, and Operations Management.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES:

Key Responsibilities:

• Handle inbound and outbound calls with professionalism and courtesy
• Use training and resources to confidently answer questions and sell products/services
• Listen actively to understand customer needs and resolve issues
• Research systems to locate missing information and collaborate with internal teams
• Manage customer accounts and process orders accurately using company systems
• Follow scripts, policies, and compliance guidelines
• Maintain accurate records and protect customer data
• Escalate complex issues to appropriate team members
• Attend training sessions and team meetings to stay current on updates
• Meet attendance, punctuality, and performance expectations

CANDIDATE

QUALIFICATIONS:

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?
All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:
Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Typing speed of 20+ WPM
• Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
• Familiarity with Windows operating systems
• Highly reliable with strong attendance and punctuality
• Skilled in troubleshooting, conflict resolution, and customer service
• Empathetic, responsive, and solution-oriented
• Ability to multitask, stay focused, and self-manage
• Team-oriented with strong interpersonal skills
• Comfortable in a fast-paced, evolving environment

Preferred (Not Required)

• 1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
• Experience in state or federal work environments

CONDITIONS OF EMPLOYMENT:
All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At MCI, we believe that your hard work…