Call Center Representative; Blended

Position: Call Center Representative (Blended)
LOCATION

Las Cruces, NM

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

APPLICATION DETAILS

No Resume Required, Entry-Level

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We're seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you'll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. Opportunities are available across various projects, including government programs and some of the world's most recognized brands.

We're looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

* Handle inbound and outbound calls with professionalism and courtesy

* Resolve customer issues efficiently, aiming for first-call resolution

* Research and retrieve information across systems to support customer needs

* Accurately document customer interactions and process claims

* Guide customers through options to find the best solutions

* Use training and resources to answer questions while adhering to scripts and policies

* Maintain confidentiality and handle sensitive information appropriately

* Escalate complex issues to the appropriate team members when necessary

* Participate in training sessions and stay current on updates and procedures

* Follow attendance and scheduling requirements consistently

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

* Minimum age of 18

* High school diploma or equivalent

* Strong written and verbal communication skills

* Typing speed of at least 20 words per minute

* Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

* Familiarity with Windows operating systems

* Dependable and punctual with excellent time management

* Problem-solving and conflict resolution skills

* Customer-focused mindset with empathy and patience

* Ability to multitask and work independently

* Team-oriented with a collaborative spirit

* Comfortable in a dynamic, fast-paced environment

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

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